CHB Delivery Lead: Customs Ops & Team Builder

A.P. Moller - Maersk; Gardena (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

A.P. Moller - Maersk is seeking a CHB Delivery Lead in the United States to lead a Customs Brokerage team that ensures compliant, efficient import transactions and exceptional customer service.

Candidates should have 5+ years in customs brokerage or related logistics, strong leadership, regulatory knowledge, and a track record of Lean process improvement. This on-site role offers growth and collaboration across global supply chain teams.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in customs brokerage, freight forwarding, logistics, or international trade.
• Previous people leadership or supervisory experience.
• Strong knowledge of U.S. Customs regulations and import brokerage operations.
• Experience managing customer relationships and service delivery.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team responsible for the successful execution of U.S. import customs brokerage activities.
• Drive operational excellence, productivity, and service quality across assigned customer accounts.
• Serve as a subject matter expert for customs brokerage processes, classifications, and regulatory requirements.
• Ensure compliance with CBP regulations and other government agency requirements.
• Monitor key performance indicators and implement actions to improve team performance and customer outcomes.
• Partner with customers to understand business needs, resolve issues, and strengthen long-term relationships.
• Oversee accurate invoicing, accrual management, and account performance.
• Coach, mentor, and develop team members while fostering a culture of accountability and engagement.
• Leverage Lean methodologies and continuous improvement tools to enhance efficiency and service delivery.
• Collaborate with Compliance, Product, Growth, and Operations teams to support business objectives.

Skills

Analytical skills

Problem solving

Communication skills

Customer relationships

Regulatory knowledge

Logistics knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Operational systems

Job description

A.P. Moller - Maersk is seeking a CHB Delivery Lead in the United States to lead a Customs Brokerage team that ensures compliant, efficient import transactions and exceptional customer service.

Candidates should have 5+ years in customs brokerage or related logistics, strong leadership, regulatory knowledge, and a track record of Lean process improvement. This on-site role offers growth and collaboration across global supply chain teams.