Chatbot Tester

Matlen Silver; United States; Hybrid; USD 61,992 - 68,880; Full time

Job summary

A technology consulting firm is seeking a Chatbot Tester to develop and improve workflows for chatbot systems. This role demands a minimum of 5 years in chatbot or virtual assistant experience, alongside hands-on knowledge in NLP and conversation design. The position includes responsibilities for translating user requirements, collaborating with stakeholders, and enhancing testing processes. The firm offers a pay range of $45.00 to $50.00 per hour, with a hybrid work arrangement in Charlotte, NC.

Qualifications

• Minimum of 5+ years experience with Chatbots or virtual assistants.
• Experience with NLP solutions and conversation flows.
• Ability to create detailed functional specifications.

Responsibilities

• Translate user requirements into architecture and design documents.
• Build relationships with stakeholders and understand their needs.
• Gather functional and technical requirements for requests.

Skills

Chatbot development experience

NLP-based virtual assistance

Conversation flow design

Visio and/or Figma

Structured workflows

Data-driven decision making

Documentation skills

Business process modeling

Strong communication skills

Education

Computer Science/Engineering Degree

Tools

Tableau

Job description

Chatbot Tester

Location: Charlotte, NC

Contract: 18 Month W2 Contract

Work Arrangement: Hybrid 3 days onsite, 2 days remote

Pay: $45.00/hr - $50.00/hr

Responsibilities

• Translate the requirements submitted by users into architecture and design documents for the solution.
• Influence stakeholder strategy and understand their needs to help envision and create a solution to solve a problem.
• Establish and build relationships with business and technology leaders across multiple organizations.
• Gather and catalog functional, nonfunctional, and technical requirements for stakeholder requests.
• Act as the subject matter expert within the business/technical domain to support scope and requirement decisions.
• Determine the impact of modifications and enhancements to applications across a business/technical domain; assist with identifying integration points and end‑to‑end solution design.
• Ensure changes to the application are compliant with bank standards and policies.
• Assist users and development teams in application testing and troubleshooting; help with test planning and configuring test solutions to validate functional and system needs.
• Lead continuous improvement efforts to create, analyze, and improve processes and solutions.

Qualifications

• Minimum of 5+ years experience working with Chatbot or virtual assistants — must be able to explain how they build out the workflows and work alongside developers.
• Hands‑on experience with NLP‑based virtual assistance, chatbots, or conversational AI solutions.
• Strong background in building conversation flows, decision logic, and user journey mapping.
• Experience with Visio and/or Figma.
• Ability to translate ambiguous concepts into structured workflows.
• Experience creating solution documents and detailed functional specifications for business systems using a variety of logic modeling techniques such as pseudo‑code/structured English, decision tables, decision trees, activity diagrams, etc.
• Experience interpreting dashboards such as Tableau to drive data‑driven decisions and further roadmap.
• Technical background (Computer Science/Engineering Degree, Programming background).
• Understanding of NLP/NLU concepts and familiarity with ADA design and guidelines.
• Experience with a variety of analysis tools and techniques such as Context Diagrams, Functional Decomposition, Interface Analysis, Sequence Diagrams, Use Cases, User Stories, TAM Block Diagrams, BPMN, etc.
• Ability to model and document business processes using techniques such as process flows, activity diagrams, BPMN.
• Experience documenting the functional aspects of web services: inputs, outputs, logic, validation logic.
• Experience with data mapping and data transformation rules involving both database fields and XML data.
• Strong organizational, interpersonal, and communication skills.
• Expert at creating acceptance criteria to enable developers to work off of documentation.
• Minimum of 5 years of experience.

Additional Information

Strong independent resources that specialize in Chatbot + virtual assistant work.