Chatbot QA Architect – Hybrid (Charlotte)

Matlen Silver; Charlotte (NC); Hybrid; USD 61,992 - 68,880; Full time

Job summary

A leading consulting firm is seeking a ChatBot QA specialist in Charlotte, NC for an 18-month contract. The role requires strong expertise in chatbot workflows and virtual assistance, focusing on translating user requirements into structured solutions. Candidates should have over 5 years of experience and a background in computer science. This position offers a hybrid work model, with competitive pay ranging from $45 to $50 per hour.

Qualifications

• Minimum of 5+ years of experience working with Chatbot or virtual assistants.
• Hands-on experience with NLP-based virtual assistance and chatbots.
• Strong background in building conversation flows and decision logic.

Responsibilities

• Translate requirements into architecture and design documents.
• Gather functional, non-functional, and technical requirements.
• Act as a subject matter expert for scope and requirement decisions.

Skills

NLP-based virtual assistance

Building conversation flows

Data mapping

Excellent communication skills

Organizational skills

Analytical thinking

Education

Computer Science/Engineering Degree

Tools

Visio

Figma

Tableau

Job description

A leading consulting firm is seeking a ChatBot QA specialist in Charlotte, NC for an 18-month contract. The role requires strong expertise in chatbot workflows and virtual assistance, focusing on translating user requirements into structured solutions. Candidates should have over 5 years of experience and a background in computer science. This position offers a hybrid work model, with competitive pay ranging from $45 to $50 per hour.