Business Analyst | W2 ONLY | Charlotte, NC - hybrid

Matlen Silver; Charlotte (NC); Hybrid; USD 68,880 - 73,012; Full time

Benefits offered by this job

Health, vision, and dental insurance (single and family coverage)

401(k) plan (employee contributions only)

Job summary

A leading technology solutions provider is seeking a Business Analyst in Charlotte, NC with extensive experience in digital platforms. This hybrid role involves leading conversation design initiatives focused on virtual assistance and requires at least 5 years of experience with NLP-based solutions. Candidates should be able to translate complex concepts into structured workflows, with skills in tools like Visio or Figma. Benefits include health insurance and a 401(k) plan.

Responsibilities

• Lead high-level conversation design initiatives for virtual assistance platforms.

Skills

5+ years of experience in digital platforms or virtual assistants

Hands‑on experience with NLP‑based virtual assistance, chatbots, or conversational AI solutions

Strong background in building conversation flows, decision logic, and user journey mapping

Visio and/or Figma

Ability to translate ambiguous concepts into structured workflows

Job description

Business Analyst | W2 ONLY | Charlotte, NC - hybrid

Location: Charlotte, NC – hybrid

Contract: W2 ONLY, NO C2C

Duration: 12-18 months

Pay: $50-$53/hr

Sponsorship: This role is only open to USC or GC candidates.

Project Details: Lead high-level conversation design initiatives for virtual assistance platforms.

Must Haves:

• 5+ years of experience in digital platforms or virtual assistants
• Hands‑on experience with NLP‑based virtual assistance, chatbots, or conversational AI solutions.
• Strong background in building conversation flows, decision logic, and user journey mapping
• Visio and/or Figma.
• Ability to translate ambiguous concepts into structured workflows.

About Matlen Silver: Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

EEO Statement: Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail] // 908-393-8600

Benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)