ChatBot QA
Matlen Silver
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Job summary
Qualifications
- Minimum of 5+ years of experience working with Chatbot or virtual assistants.
- Hands-on experience with NLP-based virtual assistance and chatbots.
- Strong background in building conversation flows and decision logic.
Responsibilities
- Translate requirements into architecture and design documents.
- Gather functional, non-functional, and technical requirements.
- Act as a subject matter expert for scope and requirement decisions.
Skills
Education
Tools
Job description
Location: Charlotte, NC
Contract: 18‑Month W2
Hybrid: 3 days onsite, 2 days remote
Rate: $45–$50/hour
Strong independent resources that specialize in Chatbot + virtual assistant work. All of the managers interviews so far struggle to explain how they build out the workflows and work alongside developers. This is the MOST important aspect of the role. They do not have a team lead, so they need someone who is already experienced with this work as there is no one in place to train them.
The individual is responsible for translating the requirements submitted by users into the architecture for that solution and describing it through the set of architecture and design documents.
Influence stakeholder strategy and understand their needs to help envision and create a solution to solve a problem.
Establish and build relationships with business and technology leaders across multiple organizations.
Gather and catalog functional, non‑functional, and technical requirements for stakeholder requests.
Act as the subject matter expert within the business/technical domain to support scope and requirement decisions.
Determine the impact of modifications and enhancements to applications across a business/technical domain; assist with identifying integration points and the end‑to‑end solution design.
Ensure changes to the application are compliant with bank standards and policies.
Assist users and development teams in application testing and troubleshooting and may help with test planning and configuring test solutions to validate functional and system needs.
Lead continuous improvement efforts to create, analyze, and improve processes and solutions.
Excellent communication skills (Ability to explain complex concepts using visual aid such as diagrams, charts, Tableau, PowerPoint etc.).
Experience creating solution documents and detailed functional specifications for business systems using a variety of logic modeling techniques such as: pseudo‑code/structured English, decision tables, decision trees, activity diagrams, etc.
Experience interpreting dashboards such as Tableau to drive data‑driven decisions to further roadmap.
Passionate about learning, solving complex problems.
Analytical Systems Thinking.
Systems Analysis Technical Design.
Creation and updates of system specifications.
Agile Epics Story definitions.
Familiar with SAFe methodology.
Experience identifying, documenting, and assisting in the planning of various test phases within the development cycle.
Experience working with cross‑functional technical and non‑technical teams.
Meeting facilitation and discussion moderation skills.
Technical background (Computer Science/Engineering Degree, Programming background).
Understanding of NLP/NLU concepts.
Familiar with ADA design and guidelines.
Experience with a variety of analysis tools and techniques such as: Context Diagrams, Functional Decomposition, Interface Analysis, Sequence Diagrams, Use Cases, User Stories, TAM Block Diagrams.
Ability to understand and create logical domain/data models such as business entity diagrams using tools such as class diagrams or E‑R diagrams.
Ability to understand, model and document business processes using techniques such as: process flows, activity diagrams, BPMN, etc.
Experience documenting the functional aspects of web services including inputs, outputs, logic, and validation logic.
Experience with data mapping and data transformation rules involving both database fields as well as XML data.
Strong organizational, interpersonal, and communication skills.
Expert at creating acceptance criteria to enable developers to work off of documentation.
5+ Years of Experience.
- Minimum of 5+ years of experience working with Chatbot or virtual assistants – Must be able to explain how they build out the workflows and work alongside developers.
- Hands‑on experience with NLP‑based virtual assistance, chatbots, or conversational AI solutions.
- Strong background in building conversation flows, decision logic, and user journey mapping.
- Visio and/or Figma.
- Ability to translate ambiguous concepts into structured workflows.
- Experience with data mapping and data transformation rules involving both database fields as well as XML data.
- Experience documenting the functional aspects of web services including inputs, outputs, logic, and validation logic.
- Experience working with cross‑functional technical and non‑technical teams.
- Experience identifying, documenting, and assisting in the planning of various test phases within the development cycle.
- Experience with a variety of analysis tools and techniques such as: Context Diagrams, Functional Decomposition, Interface Analysis, Sequence Diagrams, Use Cases, User Stories, TAM Block Diagrams.
- Ability to understand and create logical domain/data models such as business entity diagrams using tools such as class diagrams or E‑R diagrams.
- Ability to understand, model and document business processes using techniques such as process flows, activity diagrams, BPMN, etc.
- Understanding of NLP/NLU concepts.
- Familiar with ADA design and guidelines.
- Familiar with SAFe methodology.
- Strong organizational, interpersonal, and communication skills.
- Technical background (Computer Science/Engineering Degree, Programming background).
- Excellent communication skills (Ability to explain complex concepts using visual aid such as diagrams, charts, Tableau, PowerPoint, etc.).
- Experience creating solution documents and detailed functional specifications for business systems using a variety of logic modeling techniques such as: pseudo‑code/structured English, decision tables, decision trees, activity diagrams, etc.
- Experience interpreting dashboards such as Tableau to drive data‑driven decisions to further roadmap.
- Passionate about learning solving complex problems.
- Analytical Systems Thinking.
- Systems Analysis Technical Design.
- Creation and updates of system specifications.
- Agile Epics Story definitions.
Mid‑Senior level
Contract
Quality Assurance, Information Technology, and Finance
Financial Services and Banking
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