Business Analyst

VOLTO Consulting; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

VOLTO Consulting in Charlotte, NC is seeking a results-driven professional to lead requirements sessions and translate business needs into actionable technical designs for Employee Virtual Assistant capabilities.

You will create documentation, manage Jira epics and user stories, collaborate with product owners, developers, QA, and partners, analyze data, and ensure on-time delivery while mitigating risks.

Qualifications

• Experience leading requirements sessions with business partners, technology teams, and stakeholders.
• Ability to translate stakeholder requirements into actionable AI design documents for developers and testers.
• Strong understanding of APIs, web services, and data decisioning logic for virtual assistant experiences.
• Experience creating Jira epics, stories, acceptance criteria, and related documentation.

Responsibilities

• Lead requirements gathering sessions with business partners, technology teams, and stakeholders to define scope, objectives, and success criteria for Employee Virtual Assistant capabilities.
• Create clear, thorough technical documentation including BRDs, functional specs, data mappings, and integration details.
• Translate requirements into actionable conversational AI design docs for developers, testers, and product stakeholders.
• Create and maintain Jira epics, stories, acceptance criteria, and related documentation that define expected behavior and testable success conditions.
• Deliver work on time while identifying risks, blockers, and dependencies and contribute to mitigation plans.

Skills

Requirements gathering

Technical documentation

Conversational AI design

API integration knowledge

Stakeholder communication

Agile / Jira

Tableau

Test planning

Tools

Jira

Confluence

Tableau

APIs

Job description

Charlotte, NC

Fulltime - Need only Independent VISA Holders

Job Description

Lead requirements gathering sessions with business partners, technology teams, and other stakeholders to define scope, objectives, business needs, success criteria, and implementation considerations for Employee Virtual Assistant capabilities.

• Create clear, thorough, and well-structured technical documentation, including business requirements, functional specifications, process flows, conversational design documents, decisioning logic, data mappings, and integration details.
• Translate stakeholder requirements into actionable conversational AI design documents that enable developers, conversational designers, testers, and product stakeholders to deliver high-quality virtual assistant experiences.
• Demonstrate a clear understanding of APIs, web services, request and response structures, validation logic, exception handling, and data decisioning logic used to support virtual assistant experiences.
• Create and maintain Jira epics, stories, acceptance cr iteria, and supporting documentation that clearly define expected behavior, user outcomes, business rules, dependencies, and testable success conditions.
• Deliver assigned work on time while proactively identifying risks, blockers, and dependencies; communicate status clearly and contribute to mitigation plans that keep projects moving forward.
• Communicate effectively with cross-functional technical and non-technical teams, including product owners, developers, QA resources, business partners, vendor partners, and leadership stakeholders.
• Apply analytical and systems-thinking skills to understand business processes, technical impacts, user journeys, and operational dependencies within a virtual assistant ecosystem.
• Support conversational AI design efforts by applying strategies that improve answer effectiveness, reduce friction, and deliver a strong user experience that contributes to high customer satisfaction.
• Review and understand business processes configured within vendor tools, including the ability to interpret workflow logic, branching conditions, decision rules, and basic code or configuration logic.
• Support quality assurance by reviewing requirements, validating expected behavior, identifying gaps or defects, assisting with test planning, and ensuring delivered functionality aligns to documented acceptance criteria.
• Analyze large data sets, operational metrics, and dashboards such as Tableau to identify trends, prioritize opportunities, and recommend enhancements that improve virtual assistant effectiveness and technology issue resolution.
• Excellent communication skills, including the ability to explain complex technical and business concepts through written documentation, diagrams, charts, dashboards, presentations, and stakeholder discussions.