Charter Sales & Scheduling Specialist

Durham School Services; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Holiday pay

PTO accrual

Retirement plan

Job summary

Summit School Services is seeking a customer service professional to handle inquiries, assist with outbound campaigns, and provide pricing and booking information. You'll coordinate with Charter Operations Teams and manage trip bookings and quotes follow-up.

The role requires 3-5 years in customer service, strong communication, and proficiency with MS Office. Bilingual abilities are a plus in a fast-paced environment with varied markets.

Qualifications

• High school diploma or equivalent.
• 3-5 years’ experience in customer service and inside sales.
• Strong verbal communication and phone etiquette.
• Critical thinking and problem-solving skills.
• Attention to detail.
• Highly organized and able to work with minimal supervision.
• Ability to prioritize your workload and multi-task effectively.
• Bilingual is a plus.

Responsibilities

• Handling incoming customer inquiries.
• Participation in outbound sales calls/campaigns.
• Provide accurate pricing and booking information to customers.
• Communication / coordination with local Charter Operations Teams.
• Booking and confirming trips.
• Follow up on pending quotes.
• Invoicing, payment processing, and collection in certain markets.
• Other duties as assigned.

Skills

Verbal communication

Phone etiquette

Attention to detail

MS Office

Organization

Multi-tasking

Bilingual

Education

High school diploma or equivalent

Tools

MS Office

Job description

Summit School Services is seeking a customer service professional to handle inquiries, assist with outbound campaigns, and provide pricing and booking information. You'll coordinate with Charter Operations Teams and manage trip bookings and quotes follow-up.

The role requires 3-5 years in customer service, strong communication, and proficiency with MS Office. Bilingual abilities are a plus in a fast-paced environment with varied markets.