Charter Sales Flight Coordinator

Colony Brands Inc.; Janesville (WI); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Wellness Program

401K & company pension plan

Paid Time Off (PTO)

Educational Assistance

Profit Sharing

Product Discounts

Job summary

SC Aviation, Inc. in Janesville, WI, seeks a Flight Logistics & Client Services Coordinator to manage trip logistics, customer communication, and real-time operational support for Part 135 charter operations.

The role emphasizes organization, customer focus, and proactive problem solving, with training on fleet aircraft, scheduling software, and TSA verification. Evening/weekend on-call may be required.

Qualifications

• Associate degree in aviation management, logistics, or business; 1+ year of aviation, logistics, or travel industry experience preferred.

Responsibilities

• Serve as central point of communication for charter operations.
• Support wholesale and owner flights from quote to trip completion, ensuring seamless customer experience and safe, efficient operations.
• Quote trips and book trips, verify passenger information against TSA lists, arrange catering, hotels, international handling, and ground transportation.
• Proactively address customer needs before, during, or after a flight; provide prompt and accurate quotes using the Operations System.
• Develop good relationships with customers, vendors, brokers, and colleagues.
• Maintain awareness of fleet movements through flight following and crew communication.
• Gain basic understanding of Part 135 requirements and fleet aircraft, airports, and scheduling software (training provided).
• Some evening/weekend/holiday on-call availability will be required.

Skills

Strong communication

Organizational skills

Problem-solving

Customer-focused

Team collaboration

MS Office

Education

Associate degree in aviation management, logistics, or business

Tools

MS Office

Operations system

Job description

Janesville

Wisconsin

Job Description

We are seeking a Flight Coordinator & Client Services professional to support Part 135 charter and aircraft owner operations by managing trip logistics, customer communication, and real time operational support. This role is ideal for someone who is highly organized, calm under pressure, customer focused, and eager to learn. Prior aviation experience is helpful but not required.

What You’ll Do:

• As a Flight Logistics & Client Services Coordinator, you will serve as the central point of communication for charter operations.
• You will support wholesale and owner flights from initial quote through trip completion, ensuring a seamless customer experience and safe, efficient operations.
• This role reports to the Charter Sales & Flight Coordination Manager and is also responsible for:
• Quoting trips, booking trips, verification of passenger information against the Transportation Security Administration (TSA) list, arranging catering, hotels, international handling, &/or ground transportation, etc.
• Proactively addressing customer needs that may arise before, during, or after a flight
• Providing prompt and accurate quotes to new and existing customers using our Operations System and follow up as appropriate
• Developing good working relationships with customers, vendors, brokers, and colleagues
• Maintaining an awareness of fleet movements through flight following and crew communication
• Gaining and sustaining a basic understanding of Part 135 requirements and a working knowledge of fleet aircraft, airports, and scheduling software (training provided)

Some evening/weekend/holiday on-call availability will be required.

Qualifications

This is a shared role so the ability to work collaboratively is required. You must possess professional level communication skills and thrive in a dynamic environment. Ideally, you will have at least an Associate degree in aviation management, logistics, or business and at least one year of experience in aviation, logistics, or travel industries.

In addition, we are looking for:

• A solution-oriented, positive, and customer-focused demeanor
• Demonstrated problem-solving skills
• Exceptional organizational and multi-tasking skills
• Comfort with MS Office and utilizing a variety of software applications
• Prior customer service experience is required
• Previous knowledge of general aviation &/or luxury sales is preferred

About Us

Located in Janesville, WI, SC Aviation provides international private jet air charter and aircraft management services. For nearly 70 years, we've been delivering a world-class business aviation experience across the Midwest. As an affiliate of Colony Brands one of North America's largest multi-channel, direct-marketing companies, we offer a wide range of benefits and programs designed to enhance the well-being of our team members. We offer competitive salaries, substantial benefits, work/life balance and attractive schedules. At SC Aviation, you are part of a crucial team of aviation professionals who take pride in what they accomplish every day.

Benefits Details

SC Aviation, Inc. is not just about growing our profits - We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:

• Medical/Dental/Vision insurance
• A robust Wellness Program including Onsite Healthcare
• Superb Retirement Plans (401K & a company-funded Pension Plan)
• Extensive Paid Time Off (PTO) benefits
• Educational Assistance
• Company Profit-Sharing
• Company Product Discounts
• And, so MANY more!

Job Category

Aviation

Employment Type

Regular/Full-Time