Charter Sales Flight Coordinator

Colony Brands, Inc.; Janesville (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Colony Brands, Inc. is seeking a Flight Logistics & Client Services Coordinator to support Part 135 charter and aircraft owner operations. You will manage trip logistics, communicate with customers, and provide real-time operational support from quote to trip completion.

The role emphasizes organization, composure under pressure, and customer focus. Prior aviation experience helps but is not required, and training on Part 135 and scheduling software will be provided.

Qualifications

• Professional level communication skills and thrive in a dynamic environment.
• Demonstrated problem-solving skills.
• Exceptional organizational and multi-tasking skills.

Responsibilities

• Quoting trips, booking trips, TSA list verification, arranging catering, hotels, international handling, and ground transportation.
• Proactively addressing customer needs before, during, or after a flight.
• Providing prompt and accurate quotes using our Operations System and following up as appropriate.
• Developing good working relationships with customers, vendors, brokers, and colleagues.
• Maintaining awareness of fleet movements through flight following and crew communication.
• Gaining a basic understanding of Part 135 requirements and a working knowledge of fleet aircraft, airports, and scheduling software (training provided).
• Some evening/weekend/holiday on-call availability will be required.

Skills

Communication skills

Problem-solving

Organizational skills

Multi-tasking

Customer service

MS Office

Education

Associate degree in aviation management, logistics, or business

Tools

MS Office

Job description

We are seeking a Flight Coordinator & Client Services professional to support Part 135 charter and aircraft owner operations by managing trip logistics, customer communication, and real time operational support. This role is ideal for someone who is highly organized, calm under pressure, customer focused, and eager to learn. Prior aviation experience is helpful but not required.

What You’ll Do

As a Flight Logistics & Client Services Coordinator, you will serve as the central point of communication for charter operations. You will support wholesale and owner flights from initial quote through trip completion, ensuring a seamless customer experience and safe, efficient operations. This role reports to the Charter Sales & Flight Coordination Manager and is also responsible for:

• Quoting trips, booking trips, verification of passenger information against the Transportation Security Administration (TSA) list, arranging catering, hotels, international handling, &/or ground transportation, etc.
• Proactively addressing customer needs that may arise before, during, or after a flight
• Providing prompt and accurate quotes to new and existing customers using our Operations System and follow up as appropriate
• Developing good working relationships with customers, vendors, brokers, and colleagues
• Maintaining an awareness of fleet movements through flight following and crew communication
• Gaining and sustaining a basic understanding of Part 135 requirements and a working knowledge of fleet aircraft, airports, and scheduling software (training provided)

Some evening/weekend/holiday on-call availability will be required.

Qualifications

This is a shared role so the ability to work collaboratively is required. You must possess professional level communication skills and thrive in a dynamic environment. Ideal ly, you will have at least an Associate degree in aviation management, logistics, or business and at least one year of experience in aviation, logistics, or travel industries.

In Addition, We Are Looking For

• A solution-oriented, positive, and customer-focused demeanor
• Demonstrated problem-solving skills
• Exceptional organizational and multi-tasking skills
• Comfort with MS Office and utilizing a variety of software applications
• Prior customer service experience is required
• Previous knowledge of general aviation &/or luxury sales is preferred