Flight Logistics & Client Services Coordinator

SupportFinity™; Janesville (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

SupportFinity™ is seeking a full-time Flight Coordinator & Client Services professional in Janesville, Wisconsin. You will manage trip logistics and customer communication for charter operations, ensuring a seamless experience. Ideal candidates are organized, calm under pressure, and customer-focused.

The role requires an Associate degree and at least one year of relevant experience. Knowledge of aviation and strong communication skills are essential. Availability for on-call shifts during evenings and weekends is expected.

Qualifications

• Professional level communication skills.
• 1+ year of experience in aviation, logistics, or travel industries.
• Ability to work collaboratively in a shared role.

Responsibilities

• Manage trip logistics and customer communication for charter operations.
• Quote trips, verify passenger info, and arrange catering/hotels.
• Maintain awareness of fleet movements through flight following.

Skills

Organizational skills

Customer service

Problem-solving

Communication

Multi-tasking

Education

Associate degree in aviation management, logistics, or business

Tools

MS Office

Scheduling software

Job description

Colony Brands, Inc. | Posted Mar 13

Full-time

Negotiable

Unknown

We are seeking a Flight Coordinator & Client Services professional to support Part 135 charter and aircraft owner operations by managing trip logistics, customer communication, and real time operational support. This role is ideal for someone who is highly organized, calm under pressure, customer focused, and eager to learn. Prior aviation experience is helpful but not required.

What You’ll Do

As a Flight Logistics & Client Services Coordinator, you will serve as the central point of communication for charter operations. You will support wholesale and owner flights from initial quote through trip completion, ensuring a seamless customer experience and safe, efficient operations. This role reports to the Charter Sales & Flight Coordination Manager and is also responsible for:

• Quoting trips, booking trips, verification of passenger information against the Transportation Security Administration (TSA) list, arranging catering, hotels, international handling, &/or ground transportation, etc.
• Proactively addressing customer needs that may arise before, during, or after a flight
• Providing prompt and accurate quotes to new and existing customers using our Operations System and follow up as appropriate
• Developing good working relationships with customers, vendors, brokers, and colleagues
• Maintaining an awareness of fleet movements through flight following and crew communication
• Gaining and sustaining a basic understanding of Part 135 requirements and a working knowledge of fleet aircraft, airports, and scheduling software (training provided)

Some evening/weekend/holiday on-call availability will be required.

Qualifications

This is a shared role so the ability to work collaboratively is required. You must possess professional level communication skills and thrive in a dynamic environment. Ideally, you will have at least an Associate degree in aviation management, logistics, or business and at least one year of experience in aviation, logistics, or travel industries.

In Addition, We Are Looking For

• A solution-oriented, positive, and customer-focused demeanor
• Demonstrated problem-solving skills
• Exceptional organizational and multi-tasking skills
• Comfort with MS Office and utilizing a variety of software applications
• Prior customer service experience is required
• Previous knowledge of general aviation &/or luxury sales is preferred