Charlotte 911 Dispatcher: Calm Critical-Response Operator

Emergency Telecommunicator Services; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks qualified 911 Emergency Dispatchers for opportunities in Charlotte, NC. Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical responders per agency procedures.

Ideal candidates bring strong typing, listening, and communication skills, with the ability to work under pressure and manage multiple systems.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

Emergency Telecommunicator Services seeks qualified 911 Emergency Dispatchers for opportunities in Charlotte, NC. Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical responders per agency procedures.

Ideal candidates bring strong typing, listening, and communication skills, with the ability to work under pressure and manage multiple systems.