911 Emergency Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; Gaston (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Gaston, IN seeks a 911 Dispatcher to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and relay critical information across multiple systems.

The role requires calm communication, attention to detail, and the ability to manage shifting duties, including potential overnight and weekend shifts as determined by the hiring agency.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Gaston, IN seeks a 911 Dispatcher to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and relay critical information across multiple systems.

The role requires calm communication, attention to detail, and the ability to manage shifting duties, including potential overnight and weekend shifts as determined by the hiring agency.