911 Emergency Dispatcher: Calm, Critical-Call Hero

Emergency Telecommunicator Services; Wilkesboro (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services seeks a 911 emergency dispatcher to connect callers with police, fire, and medical responders in Wilkesboro, NC. The role emphasizes calm communication, accurate information gathering, and effective coordination across multiple channels.

Responsibilities include handling emergency and nonemergency calls, verifying locations, documenting details, and relaying information per agency procedures.

Qualifications

• High school diploma or GED commonly required; some agencies accept entry-level applicants.
• Typing speed and accuracy are important.
• Active listening and clear communication are essential in high-stress situations.
• Basic computer skills and ability to handle multiple information streams are expected.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority and relay information to responders per procedures.
• Enter incident details into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits and protect confidential information.
• Maintain accurate records and confidentiality.

Skills

Typing skills

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks a 911 emergency dispatcher to connect callers with police, fire, and medical responders in Wilkesboro, NC. The role emphasizes calm communication, accurate information gathering, and effective coordination across multiple channels.

Responsibilities include handling emergency and nonemergency calls, verifying locations, documenting details, and relaying information per agency procedures.