911 Emergency Dispatcher: Calm, Critical-Response Operator

Emergency Telecommunicator Services; Umpire (AR); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Résumé du poste

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for opportunities in Umpire, AR. Dispatchers connect callers with police, fire, or EMS, gathering critical information and coordinating responses with calm, clear communication under pressure.

This role requires strong typing, active listening, and the ability to manage multiple systems. Applicants should have a high school diploma or equivalent; training and certifications are determined by the hiring agency, with shifts

Qualifications

• Typing accuracy, active listening, clear speech and basic computer proficiency required.
• Candidates should be able to process information quickly and communicate clearly under pressure.
• The role requires following agency procedures and documenting details accurately.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain confidential information and accurate records.

Connaissances

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Formation

High school diploma or equivalent

Outils

CAD systems

Radio systems

Description du poste

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for opportunities in Umpire, AR. Dispatchers connect callers with police, fire, or EMS, gathering critical information and coordinating responses with calm, clear communication under pressure.

This role requires strong typing, active listening, and the ability to manage multiple systems. Applicants should have a high school diploma or equivalent; training and certifications are determined by the hiring agency, with shifts