911 Dispatcher: Calm, Critical Emergency Response

911 Emergency Communications; Hays (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking qualified Emergency Dispatchers for openings in Hays, NC. The role involves taking emergency and non-emergency calls, verifying locations and details, and coordinating with police, fire, and medical resources according to agency procedures.

Applicants should maintain calm communication under pressure, manage multiple systems, and document information accurately. Training, background checks, and certifications are typically required for effective

Qualifications

• High school diploma or equivalent commonly required.
• Typing speed and accuracy are useful.
• Active listening and clear speech are essential.
• Proficiency with basic computer tasks.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under duress

Education

High school diploma or equivalent

Tools

CAD/Computer-aided dispatch systems

Job description

911 Emergency Communications is seeking qualified Emergency Dispatchers for openings in Hays, NC. The role involves taking emergency and non-emergency calls, verifying locations and details, and coordinating with police, fire, and medical resources according to agency procedures.

Applicants should maintain calm communication under pressure, manage multiple systems, and document information accurately. Training, background checks, and certifications are typically required for effective