Calm 911 Dispatcher — Critical Response

Emergency Telecommunicator Services; Ronda (NC); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Ronda, NC. The role involves handling urgent calls, gathering essential information, and coordinating police, fire, and EMS resources according to agency procedures.

Candidates should maintain calm communication, document incident details, and relay accurate information while managing multiple systems. The position may include overnight shifts and overtime depending on needs.

Qualifications

• Typing accurately and quickly with good attention to detail.
• Active listening and clear communication under pressure.
• Proficient with basic computer applications and data entry.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Basic computer proficiency

Formation

High school diploma or equivalent

Description du poste

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Ronda, NC. The role involves handling urgent calls, gathering essential information, and coordinating police, fire, and EMS resources according to agency procedures.

Candidates should maintain calm communication, document incident details, and relay accurate information while managing multiple systems. The position may include overnight shifts and overtime depending on needs.