911 Emergency Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; North Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for Jackson, NC. Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and coordinating responders per agency procedures.

Ideal candidates have a high school diploma, strong typing, active listening, clear speech, and basic computer skills. Agencies may require testing, background checks, and certifications with varying schedules and overtime expectations.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants.
• Some agencies require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for Jackson, NC. Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and coordinating responders per agency procedures.

Ideal candidates have a high school diploma, strong typing, active listening, clear speech, and basic computer skills. Agencies may require testing, background checks, and certifications with varying schedules and overtime expectations.