Charged-Off Collections Specialist

Westlake Financial; Dallas (TX); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Matching

Employee Stock Ownership Program

Job summary

Westlake Financial in Dallas, TX is seeking a Charged-Off Collector for post-late stage collections. The role focuses on contacting customers, negotiating payment plans, skip tracing, and maintaining precise records to minimize losses while meeting performance goals.

The position requires skip tracing expertise, strong negotiation and communication skills, and a solid understanding of FDCPA and collection laws. This is an on-site, full-time opportunity with competitive pay and bonus potential.

Qualifications

• Minimum of 2 years of experience in the automotive finance industry, with knowledge of collections, repossession, and skip tracing.
• Strong understanding of state and federal collection laws, including the FDCPA.
• Excellent communication, negotiation, and written skills with a professional, goal‑oriented attitude.

Responsibilities

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
• Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.
• Conduct extensive skip tracing to locate customers, vehicles, or potential leads.
• Maintain accurate records of account activity, updates, and vehicle recovery progress.
• Collaborate with team members to support department goals and share information on active cases.
• Handle multiple priorities efficiently in a fast-paced, goal-driven environment.
• Ensure confidentiality of all company operations, customer information, and technology systems.

Skills

Skip tracing

Negotiation

Communication

Typing 35 WPM

Excel

FDCPA knowledge

Education

High school diploma

Tools

Microsoft Excel

Outlook

Job description

Westlake Financial in Dallas, TX is seeking a Charged-Off Collector for post-late stage collections. The role focuses on contacting customers, negotiating payment plans, skip tracing, and maintaining precise records to minimize losses while meeting performance goals.

The position requires skip tracing expertise, strong negotiation and communication skills, and a solid understanding of FDCPA and collection laws. This is an on-site, full-time opportunity with competitive pay and bonus potential.