Delinquency Credit Card Collections Specialist

Hankey Group; Las Vegas (NV); Sur place; USD 43 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision benefits

Life Insurance and Long-term/disabiliy

401K matching

Employee Stock Ownership Program

Wellness Programs

Résumé du poste

Westlake Financial in the United States is seeking an Account Manager II - Collections_Credit_Cards to oversee accounts three or more payments past due and to initiate contact with customers.

You will use skip tracing techniques, negotiate settlements, and manage high-volume calls in a fast-paced environment while complying with FDCPA and related laws; benefits include medical, dental, vision and more.

Qualifications

• Skiptrace knowledge and experience in collections.
• 3+ years of backend subprime collections experience.
• Auto collections experience preferred.
• Willing to work flexible schedule including overtime and weekends.
• Ability to multi-task in a fast-paced environment.
• Knowledge of state and federal collections laws including the FDCPA.
• Good computer and typing skills.
• Team player with excellent negotiation and telephone etiquette.
• Proficient with Microsoft Excel and Outlook.
• High School diploma or equivalent required.

Responsabilités

• Collect delinquent accounts three or more payments past due.
• Bring delinquency down in set queue.
• Call customers past due three payments.
• Skip trace to locate delinquent customers.
• Make payment arrangements and negotiate to bring accounts current.
• Handle high-volume calls in a fast-paced environment.

Connaissances

Skiptrace Knowledge

Collections experience

Flexible schedule including overtime &

Multi-task in fast-paced environment

FDCPA knowledge

Typing skills

Team player

Negotiation skills

Telephone etiquette

Web-based applications navigation

Formation

High School diploma or equivalent

3+ years of backend subprime collections

Auto collections experience preferred

Outils

Microsoft Excel

Outlook

Description du poste

Westlake Financial in the United States is seeking an Account Manager II - Collections_Credit_Cards to oversee accounts three or more payments past due and to initiate contact with customers.

You will use skip tracing techniques, negotiate settlements, and manage high-volume calls in a fast-paced environment while complying with FDCPA and related laws; benefits include medical, dental, vision and more.