Certified Medical Assistant — Lab & Front Desk Expert

One Medical; West Hartford (CT); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental and Vision plans

Pre‑Tax commuter benefits

PTO cash outs

401K match

Maternity/Paternity leave

Life insurance

Disability insurance

Malpractice insurance

CME stipend

Rounds learning

Conference discount

Job summary

One Medical seeks a Certified Medical Assistant (Lab Services Specialist/Member Support Specialist) to deliver venipuncture and clinical support across multiple care touchpoints, ensuring a smooth patient experience from arrival through discharge. You will manage patient intake, coordinate follow-ups, and assist with billing and records while upholding One Medical standards.

In this role, you will collaborate with providers and the virtual medical team, handle front desk responsibilities, and

Qualifications

• Active Medical Assistant certification from recognized bodies (NHA/AAMA/NCCT/AMT).
• Graduated from an accredited Medical Assistant program or military medical training accepted.
• At least 6 months of relevant experience as Medical Assistant or Phlebotomist.
• Strong customer service and communication skills.
• High school diploma or equivalent.
• Proficient computer skills and ability to use multiple software systems.

Responsibilities

• Provide venipuncture and clinical support at the office.
• Front desk duties including check-in/check-out and insurance verification.
• Respond to patient messages and assist providers and virtual team with clerical tasks.
• Maintain office and lab areas, including supply restocking and equipment sterilization.
• Operate technology tools (Slack, G Suite, Zoom, EMR) to complete daily tasks.

Skills

Customer service

Communication

Tech savvy

Teamwork

Education

Medical Assistant certification (NHA/AAMA/NCCT/AMT)

Postsecondary Medical Assistant program accreditation

Tools

Slack

G Suite

Zoom

Circulation

RingCentral

EMR system

Job description

One Medical seeks a Certified Medical Assistant (Lab Services Specialist/Member Support Specialist) to deliver venipuncture and clinical support across multiple care touchpoints, ensuring a smooth patient experience from arrival through discharge. You will manage patient intake, coordinate follow-ups, and assist with billing and records while upholding One Medical standards.

In this role, you will collaborate with providers and the virtual medical team, handle front desk responsibilities, and