Certification Policy & Compliance Lead

Rippling, Inc.; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

LegitScript is seeking a Manager, Policy and Compliance - Certification to oversee certification compliance frameworks and monitor regulatory changes across jurisdictions. You will translate complex policies into clear guidance for clients and internal stakeholders while guiding the certification team's escalation-based support.

Collaborate with legal and research teams, lead SMEs, and drive process improvements, including annual standards refresh, client calls, and cross-functional initiatives

Qualifications

• In-depth knowledge of policy management, industry regulations, and compliance standards across relevant verticals.
• Strong experience in managing risk and compliance programs, with oversight of policy development and monitoring across operations.
• Extensive subject matter expertise to align strategies with industry trends, business needs, and regulatory requirements.
• A forward-thinking approach to staying informed about industry trends and regulatory developments.
• Demonstrated experience in building, coaching, and managing high-performing teams, fostering a culture of continuous improvement.
• Strong interpersonal and communication skills, with the ability to work across departments and with broader business goals.
• Ability to work in dynamic and evolving markets with a continuous improvement mindset.
• Open to feedback and adaptable to change, viewing it as an opportunity for growth and enhancement of operational processes.
• Excellent time management and problem-solving skills, delivering high-quality work under pressure.
• Proficient in MacOS, Google Workspace, and Microsoft Excel.

Responsibilities

• Lead subject matter experts (SMEs) for Certification program offerings, staying informed about industry trends, regulatory updates, and market changes.
• Report on key regulatory shifts and trends tailored to different levels of the organization, with documentation outlining insights and forecasting impacts.
• Identify and lead cross-functional initiatives that strengthen certification standards, streamline compliance operations, and scale P&C's processes.
• Oversee and update compliance frameworks as needed, including leading the annual Certification Standards Refresh.
• Join customer calls to support compliance client-facing work.
• Support Sales with documentation needs, scoping decisions, and client questions.
• Develop policy team members through coaching, feedback, and growth planning; monitor team capacity and KPIs.
• Partner with the Certification Innovation Leader to identify opportunities to introduce AI and automation into policy workflows.
• Partner with the legal team on denials, escalations, and litigation concerns; join calls and create documentation to support risk framework.
• Support scope expansions by researching regulatory facts, guiding decisions about requirements and feasibility.
• Manage day-to-day operations of the Policy and Compliance team, including hiring and coaching; uphold core values.

Skills

Policy management

Regulatory compliance

Risk management

Team leadership

Policy writing

Cross-functional collaboration

Communication skills

English proficiency

Education

Bachelor's degree or equivalent in a relevant field

Tools

MacOS

Google Workspace

Microsoft Excel

Job description

LegitScript is seeking a Manager, Policy and Compliance - Certification to oversee certification compliance frameworks and monitor regulatory changes across jurisdictions. You will translate complex policies into clear guidance for clients and internal stakeholders while guiding the certification team's escalation-based support.

Collaborate with legal and research teams, lead SMEs, and drive process improvements, including annual standards refresh, client calls, and cross-functional initiatives