Assistant Manager, Certification

Rippling, Inc.; Northern (KY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

LegitScript is seeking an Assistant Manager, Certification, to partner with the Manager, Certification, in building a high-performing team. You will oversee people management, drive new processes, and ensure efficient operations across the certification function.

You will coach staff, develop SOPs, monitor performance, and provide actionable insights to leadership. A 4-year degree and experience in a compliance-related role support success in this position.

Qualifications

• Experience leading a team and driving process improvements.
• Strong communication and coaching skills for a diverse team.
• Ability to develop SOPs and job aids, and manage performance reviews.

Responsibilities

• Partner with the Manager to meet team goals and improve operational efficiency.
• Coach and develop team members, fostering a positive work environment.
• Create and maintain process documentation, SOPs, and job aids.
• Monitor performance, analyze data, and present findings to stakeholders.
• Conduct performance evaluations and recognize achievements.
• Hire, train, and onboard staff in collaboration with leadership.
• Approve timecards and lead team meetings and one-on-ones.
• Provide coverage for the Manager in their absence.

Skills

People management

Project management

Communication

Data analysis

Process improvement

Change management

Documentation

Time management

Education

Bachelor's degree in business/analytics

Tools

macOS

Google Workspace

Microsoft Excel

Job description

At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.

The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world's largest search engines, internet platforms, payment companies, and regulatory agencies.

Overview:

The Assistant Manager, Certification, plays a crucial role in partnering with the Manager, Certification, to maintain a productive and efficient work environment and contribute to LegitScript's overall success. This position oversees people management responsibilities, fostering a high-performing team and a culture of collaboration. Working alongside the Manager and the broader Certification leadership team, the Assistant Manager will drive, supervise, and implement new processes.

What You’ll Do:

• Proactively partner with the Manager to meet team goals, including optimizing the team's operational efficiency and effectiveness.
• Manage, guide, and coach team members to foster a positive work environment.
• Develop and maintain process-related documentation, including SOPs and job aids.
• Monitor team and business performance, analyze data, and present findings to internal stakeholders.
• Conduct performance evaluations, addressing concerns and recognizing achievements.
• Hire, train, coach, and develop employees in collaboration with the Manager, ensuring strong engagement and clear performance expectations.
• Approve timecards each pay period.
• Lead employee one-on-ones and team meetings, addressing concerns and fostering a respectful environment.
• Provide coverage for the Manager, Certification in their absence.
• Model behaviors aligned with LegitScript's core values: Stay Curious, Inspire Trust, Succeed Together, and Care Deeply.
• Stay informed of market trends and effectively share subject matter expertise with the team.
• Pursue ongoing professional development through research, reading, and external learning opportunities.
• Exercise sound judgment when escalating questions to minimize rework.
• Understand the team's time allocation and how it applies to workflows and processes.

What You’ll Bring:

• Experience identifying inefficiencies and collaborating with others to resolve them through process improvement or targeted training.
• Strong people management skills and a genuine passion for developing staff.
• Strong interpersonal and communication skills, including the ability to lead discussions in both group settings and one-on-ones.
• Demonstrated ability to coordinate and oversee large-scale or long-term projects, managing stakeholder relationships and taking ownership of deliverables.
• Experience leading — directly or indirectly — or playing a key role in guiding a team through change.
• Proficiency in relevant software and tools, including macOS, Google Workspace, and Microsoft Excel.
• Ability to thrive in a dynamic market with a continuous improvement mindset.
• Ability to build and maintain effective working relationships while setting and upholding high performance standards.
• Ability to manage multiple, potentially competing priorities in a fast-paced environment.
• Curiosity and a genuine enthusiasm for problem-solving.
• Proficiency in professional writing, including experience reviewing others' written work.
• Clear and professional communication, both written and verbal.
• Sound judgment and strong common sense.
• Excellent time management skills and the ability to make thoughtful, independent decisions.
• Strong attention to detail.
• Strong analytical, project management, and problem-solving skills.
• An inspirational attitude that contributes to a positive team environment.
• A growth mindset — open to feedback and embracing change as an opportunity.
• Well-developed ability to speak, read, comprehend, and write English

Additional Qualifications:

• Open to candidates with a 4-year college degree in business, analytics, or an equivalent combination of education or experience. We value practical skills, a strong work ethic, and a passion for learning, regardless of formal education.
• Two years of experience in a compliance-related role or industry

We succeed together, care deeply, stay curious, and inspire trust — and we look for those qualities in the people we hire. LegitScript offers competitive compensation, flexible work options, and a team that's genuinely invested in your success.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Please note that visa sponsorship is not available for this position. We cannot support international remote work.

The pay range for this role is:

70,000 - 75,000 USD per year (Remote (United States))