Centre Manager: Lead Team, Boost Customer Experience

Halfords; Essex (AR); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

5.6 weeks leave

Discounts on Halfords products

Bike & Cycle to Work scheme

Health plan

Pension

Share save scheme

GP access

Salary bonus scheme

Job summary

Halfords is seeking a Centre Manager to lead the Autocentres team and deliver an exceptional customer journey across our services. You will drive performance, coach staff, and ensure safety standards are met, while delivering strong KPI results.

You’ll benefit from a structured progression path, comprehensive benefits, and an uncapped bonus scheme that rewards sustained performance and customer satisfaction. This is a key leadership role within the Halfords family.

Qualifications

• Leadership within automotive or similar industry.
• Experience delivering high customer satisfaction and effective management.
• Coaching-based approach to team development and on-the-job training.
• Experience meeting Health & Safety compliance standards.
• Experience with high sales turnover and KPI management.
• Excellent verbal and written communication skills.
• Proficiency with IT systems and willingness to learn in-house systems.
• Strong time management abilities.
• Current valid driving licence.

Responsibilities

• Lead the centre team to deliver outstanding customer journeys and satisfaction.
• Drive business performance by meeting KPIs and sales targets.
• Coach and develop staff with an in-the-moment training approach.
• Ensure Health & Safety compliance across the centre.
• Manage scheduling, resource allocation and operational tasks.
• Communicate clearly with customers and team members.
• Utilise in-house IT systems to support operations.
• Support employee development and performance reviews.

Skills

Leadership

Customer satisfaction

Coaching

Health & Safety compliance

KPI management

Communication

IT proficiency

Time management

Driving licence

Job description

Halfords is seeking a Centre Manager to lead the Autocentres team and deliver an exceptional customer journey across our services. You will drive performance, coach staff, and ensure safety standards are met, while delivering strong KPI results.

You’ll benefit from a structured progression path, comprehensive benefits, and an uncapped bonus scheme that rewards sustained performance and customer satisfaction. This is a key leadership role within the Halfords family.