Centre Manager

Halfords; Somerset (AL); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

25% off most products

50% garage bill discounts

Discount on Breakdown Cover

Life assurance

Uniform

Discounts on groceries and holidays

Employee assistance programme

Bike price scheme

Sharesave scheme

Cycle2Work scheme

Wagestream

Job summary

Halfords is expanding its Garage Services team at a Fusion centre and seeks a strong Centre Leader to oversee about 11 skilled technicians and customer services advisors. You’ll drive a first-class customer experience, while managing profitability and performance daily.

You’ll coach, schedule, and develop the team, ensuring targets are met and compliance standards are maintained. A supportive environment and great benefits accompany this role.

Qualifications

• Track record of achieving success with teams and delivering great customer experience.
• Experience in coaching colleagues in the moment.
• Management experience including performance and capability management.
• Experience developing colleagues through technical training.
• Proven track record of delivering against sales targets.
• Experience meeting Health & Safety and quality compliance standards.
• Excellent communication skills, both spoken and written.
• Experience with labour force scheduling and time management.

Responsibilities

• Lead day-to-day operations of the centre to maximise profit and minimise loss.
• optimise workforce scheduling to meet customer demand and capacity.
• Analyse customer metrics and centre performance data to drive sales and margins.
• Deliver coaching and training to colleagues to improve service and skills.

Skills

Team leadership

Customer service

Coaching

Workforce scheduling

Data analysis

Tools

Microsoft Word

Excel

PowerPoint

Job description

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.

• On-target earnings up to £55,278
• Comprising a base salary of up to £44,278
• An uncapped monthly bonus scheme with average additional earnings of £11,000 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

To be a success in this role:

You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you’ll really come into your own.

Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.

You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.

Along with:

• Experience of exceeding customer metrics targets through effective management

• Experience of delivering coaching/training in the moment to colleagues

• Management experience, including managing capability and performance

• Experience of developing colleagues through delivery of technical training

• A track record of success in delivering against sales targets

• Experience of meeting compliance standards across Health and Safety and quality

• Excellent communication skills, verbally and in writing

• Experience of labour force scheduling, with proven time management skills

• IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems

• A current full valid driving licence

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

• 25% off most of our products in Halfords Retail stores and online

• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre

• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies

• At least 25% colleague discount at Tredz

• Life assurance

• Uniform

• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week

• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced

• Option to join our Sharesave scheme: save to purchase shares at a 20% discount

• Cycle2Work scheme

• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.