Autocentre Centre Manager — Lead & Drive Customer Excellence
Halfords
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Benefits offered by this job
Job summary
Halfords is seeking an Autocentre Centre Manager to lead a team, drive customer satisfaction, and deliver strong business performance. You will oversee daily operations, coach staff, and maintain high standards of service and safety.
The role offers a competitive base salary, uncapped bonus potential, and extensive employee benefits. The position emphasizes team development, customer experience, and progression through hybrid training and qualification programs, with pathways to ATA & MOT Tester
Qualifications
- Leadership experience managing automotive or similar teams
- Proven ability to deliver high customer satisfaction and manage performance
- Coaching-based approach to team development and training
- Experience meeting Health & Safety compliance standards
- Experience with high sales turnover and KPI management
- Excellent written and verbal communication skills
- Proficient IT skills and willingness to learn in-house systems
- Good time management and organisational skills
- A current valid driving licence
Responsibilities
- Lead and coach team to deliver excellent customer journeys
- Drive business performance and achieve KPIs for the centre
- Manage day-to-day operations and staff scheduling
- Ensure compliance with health and safety standards
- Foster a high-performing sales and customer service culture
Skills
Job description
Halfords is seeking an Autocentre Centre Manager to lead a team, drive customer satisfaction, and deliver strong business performance. You will oversee daily operations, coach staff, and maintain high standards of service and safety.
The role offers a competitive base salary, uncapped bonus potential, and extensive employee benefits. The position emphasizes team development, customer experience, and progression through hybrid training and qualification programs, with pathways to ATA & MOT Tester
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