Centre Manager | Lead Team, Grow Customer Experience

Halfords Careers; Cheshire (CT); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

5.6 weeks annual leave

50% off garage bills

25% off Halfords products

Cycle to Work Scheme

Wagestream access (salary advances)

Job summary

Halfords is seeking a Centre Manager to lead the National Tyres and Autocare operation, guiding the team to deliver an excellent customer journey and drive business performance across the centre.

You will recruit, coach, and manage staff, ensuring safety standards and KPI targets are met while delivering outstanding service in a fast-paced automotive environment. This role offers progression and extensive benefits within a growing UK motoring services business.

Qualifications

• Leadership and team management experience in automotive or similar
• Proven track record of delivering high customer satisfaction
• Coaching-based approach to team development and training
• Experience meeting Health and Safety compliance standards
• Experience with high sales turnover and KPI management
• Excellent communication skills, both verbal and written
• Good IT literacy and ability to learn in-house systems
• Strong time management and prioritisation
• Current valid driving licence

Responsibilities

• Lead and develop the Centre team to deliver outstanding customer journeys
• Drive business performance and sales targets while maintaining service standards
• Ensure Health and Safety compliance across the centre
• Collaborate with colleagues to deliver training and coaching on the shop floor

Skills

Leadership

Customer satisfaction

Coaching

Health & Safety compliance

KPI management

Communication skills

IT literacy

Time management

Driving licence

Job description

Halfords is seeking a Centre Manager to lead the National Tyres and Autocare operation, guiding the team to deliver an excellent customer journey and drive business performance across the centre.

You will recruit, coach, and manage staff, ensuring safety standards and KPI targets are met while delivering outstanding service in a fast-paced automotive environment. This role offers progression and extensive benefits within a growing UK motoring services business.