Centre Manager

Halfords Careers; Essex (MD); On-site; USD 50,000 - 78,000; Full time

Benefits offered by this job

5.6 weeks’ annual leave

Staff discounts

Pension

GP access

Cycle to Work

Health plan

Job summary

Halfords is seeking an Autocentre Manager to lead a high-performing team and deliver an outstanding customer journey across our centres. You will drive business performance, coach staff, and ensure safety standards while managing KPI targets.

Join the UK’s leading motoring service network, with a generous uncapped bonus scheme and progression opportunities, plus comprehensive benefits and training to support your long-term career with Halfords.

Qualifications

• Strong leadership experience in automotive or similar service environment.
• Proven track record of delivering high customer satisfaction.
• Excellent verbal and written communication skills.
• Coaching-based approach to team development and training.
• Experience meeting Health & Safety standards and driving KPIs.

Responsibilities

• Lead and develop the autocentre team to achieve targets.
• Ensure an excellent customer journey and satisfaction across all touchpoints.
• Drive business performance through effective coaching and sales leadership.
• Maintain Health & Safety standards and compliance across the site.
• Manage KPI performance, scheduling, and inventory in a fast-paced environment.

Skills

Leadership

Customer service

Communication

Coaching

Health and safety

Sales KPIs

IT literacy

Time management

Driving licence

Tools

In-house systems

Job description

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

• On-target earnings up to £58,078
• Comprising a base salary of £37,459 - £44,278
• An uncapped monthly bonus scheme with average additional earnings of £13,800 per year.
• 5 days a week (closed on Sunday's)
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.