Central Services CSR

Gerber Collision & Glass; Illinois; On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Medical, prescription drug, dental & vision insurance

401(k) retirement plan with company match

Paid vacation & holidays

Job summary

A vehicle repair service company in Illinois seeks a Customer Service Representative to handle customer calls, assist with policy inquiries, and provide data entry support. This full-time role offers competitive pay at $17.50 per hour, alongside a comprehensive benefits package including medical insurance and a 401(k) plan. Ideal candidates should possess a high school diploma, excellent communication skills, and a desire to satisfy every customer. Join us in fostering an inclusive work environment.

Qualifications

• Desire to provide exceptional customer service.
• Excellent attendance and punctuality required.
• Ability to adapt to a changing business environment.

Responsibilities

• Handle inbound and outbound customer service calls.
• Assist customers with inquiries related to policies and claims.
• Provide fast-paced support with accurate data entry.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Computer skills

Education

High school diploma or GED

Tools

Excel

Google Maps

Job description

Customer Service Representative – State Farm Agent Team Member

Compensation: $17.50 per hour

Key Responsibilities

• Handle inbound and outbound customer service calls.
• Provide high‑volume, fast‑paced support with accurate data entry.
• Assist customers with inquiries and issues related to policies, claims, and services.
• Follow company policies, procedures, and quality standards.
• Maintain polite and professional phone etiquette.

Qualifications

• Desire to "WOW every customer" and be the best.
• Positive attitude, strong work ethic, attention to detail.
• Works well in a team environment.
• Good judgment, good phone etiquette.
• High school diploma or GED required.
• Excellent oral, verbal, written, and listening communication skills.
• Excellent attendance and punctuality.
• Computer skills – Excel, web‑based applications, Google Maps.
• Typing speed 40 wpm.
• Ability to adapt to a changing business environment.
• Bi‑lingual speaking skills a plus.

Benefits

• Competitive pay plan.
• Medical, prescription drug, dental & vision insurance effective day 1.
• 401(k) retirement plan with company match.
• Employer‑paid short‑term disability & life insurance.
• Paid vacation & holidays.
• Continuing education opportunities.
• Paid PTO and paid holidays annually.
• Paid parental leave for full‑time employees.
• Additional voluntary life insurance.
• Annual voluntary uniform stipend.
• Free prescription or non‑prescription safety glasses annually.

Equal Employment Opportunity

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other

Industry: Motor Vehicle Manufacturing