Customer Relations Representative - State Farm Agent Team Member

Josh Brown - State Farm Agent; Glenview (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Hourly pay plus commission/bonus

Paid time off

Health benefits

Valuable career-building experience

Job summary

A local insurance agency in Glenview, Illinois is seeking a dedicated Customer Service Representative (CSR). In this part-time role, you'll provide exceptional service to customers, assist with inquiries, and manage insurance policies. Ideal candidates will have strong communication skills and a customer-centric approach, along with a passion for helping others. Growth opportunities and benefits are available for the right candidate.

Qualifications

• Excellent communication skills to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to help.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service by responding to inquiries and providing guidance.
• Assist clients with policy changes and claims processing.
• Analyze situations and find effective solutions for customers.

Skills

Excellent communication skills

Strong customer service orientation

Problem-solving skills

Attention to detail

Proficient computer skills

Education

Ability to Obtain the Property and Casualty License for Illinois

Previous experience in customer service or related field

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Are you a customer-focused professional with a passion for providing exceptional service? State Farm is delighted to present an outstanding career opportunity as a Customer Service Representative (CSR) with Josh Brown’s team. We believe that Josh Brown’s team is the perfect fit for individuals who are committed to going above and beyond to meet our customers' needs.

Job Description:

As a Part-Time CSR at State Farm, you will be an integral part of Josh Brown’s team, dedicated to building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Your primary responsibilities will include:

1. Customer Support: Delivering exceptional customer service by promptly responding to inquiries, answering questions, and providing guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be crucial in providing personalized service.
2. Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and accurately process policy transactions to ensure our customers' needs are met efficiently.
3. Problem-Solving: Analyzing customer situations and finding effective solutions to meet their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a vital role in resolving customer concerns and providing optimal solutions.

Qualifications:

• Ability to Obtain the Property and Casualty License for the State of Illinois (Costs reimbursed)
• Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to help and support customers.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Attention to detail and strong organizational skills to ensure accurate policy management and documentation.
• Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
• Previous experience in customer service, insurance, or a related field is preferred.

About State Farm:

State Farm is a leading insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

HOURS

Mon-Fri 1:00 - 5:00