Customer Service Representative - State Farm Agent Team Member

Rose Goheen - State Farm Agent; Virginia Beach (VA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Growth potential

Life and disability insurance

Job summary

Rose Goheen - State Farm Agent in Virginia Beach is looking for a Customer Service Representative to support and manage client relations. You will establish customer relationships, answer inquiries about insurance products, and use effective communication to assist customers.

The ideal candidate will have a background in sales and a strong dedication to customer service. The position offers competitive pay ranging from $18.00 to $25.00 per hour plus bonuses, with opportunities for growth within the office.

Qualifications

• Dedication to customer service is required.
• Sales experience in any form is preferred.
• Ability to obtain required licenses is necessary.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service

Sales experience

Communication

Job description

Customer Service Representative – State Farm Agent Team Member

Rose Goheen - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Representative – State Farm Agent Team Member, your attention to detail, dedication to client relations, and sales‑mindfulness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast‑paced environment pave an entryway for growing your career and expanding your income.

We look forward to incorporating your energy and marketing perspective into our team as we build success together.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Perform outbound calling, including cold calls to potential customers.

Qualifications

• Dedicated to customer service.
• Sales experience (outside sales, inside sales, retail sales associate, or telemarketing) preferred.
• Currently have or be able to obtain a Property and Casualty license.
• Currently have or be able to obtain a Life/Health license.
• Able to achieve mutually agreed upon marketing goals.
• Interested in marketing products and services based on customer needs.

Benefits

• Salary plus commission/bonus.
• Paid time off (vacation and personal/sick days).
• Growth potential and opportunity for advancement within the office.
• Life insurance and disability insurance provided.

Compensation: $18.00 - $25.00 per hour.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.