Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Glenview (IL); On-site; USD 40,000 - 45,000; Part time

Benefits offered by this job

Competitive salary

Paid time off

Health benefits

Training & development

Growth potential

Job summary

State Farm Agent in Glenview, IL, is seeking a Part-Time Customer Service Representative to provide exceptional support to clients. In this role, you'll assist customers with inquiries, help manage their insurance policies, and provide solutions to their needs.

Ideal candidates will possess strong communication skills and a desire to help customers. The position offers a competitive salary with potential for growth and development within the company.

Qualifications

• Ability to obtain the Property and Casualty License for the State of Illinois.
• Strong customer service orientation and genuine desire to help customers.
• Attention to detail and strong organizational skills.

Responsibilities

• Deliver exceptional customer service by responding promptly to inquiries.
• Assist clients with policy changes and claims processing.
• Analyze customer situations and find effective solutions.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Multitasking

Organizational skills

Education

Property and Casualty License

Previous experience in customer service

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development
• Hourly pay plus commission/bonus
• Growth potential / Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career‑building experience

Job Description

We are looking for a customer‑focused professional to join Josh Brown's team as a Part‑Time Customer Service Representative (CSR) at State Farm. The CSR will build strong relationships with customers, address inquiries, and assist with insurance policies.

Responsibilities

• Deliver exceptional customer service by responding promptly to inquiries, answering questions, and providing guidance on insurance products and coverage options.
• Assist clients with policy changes, updates, and claims processing, including handling policy endorsements and accurately processing transactions.
• Analyze customer situations and find effective solutions, using strong problem‑solving skills and a customer‑centric approach.

Qualifications

• Ability to obtain the Property and Casualty License for the State of Illinois (costs reimbursed).
• Excellent communication skills, both written and verbal.
• Strong customer service orientation and genuine desire to help and support customers.
• Ability to multitask, prioritize tasks, and work efficiently in a fast‑paced environment.
• Attention to detail and strong organizational skills for accurate policy management and documentation.
• Proficient computer skills, familiarity with relevant software systems, and quick learning ability.
• Previous experience in customer service, insurance, or related field preferred.

About State Farm

State Farm is a leading insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams.

Hours and Compensation

Mon‑Fri 1:00 pm – 5:00 pm. Annual compensation $40,000.00 – $45,000.00.

Insurance Products Handled

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning