Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Midlothian (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary with performance-based incentives

Comprehensive benefits package including health insurance

Opportunities for professional development

Inclusive work environment with team-building events

Emphasis on work-life balance

Job summary

Cindy Shumaker - State Farm is seeking a Customer Service Specialist to provide exceptional customer experiences. The role involves engaging customers via various channels and assisting with policy inquiries and claims. Ideal candidates are tech-savvy with excellent communication skills.

Competitive salary of $45,000 - $60,000 annually, along with comprehensive benefits and a focus on professional development in a fun work environment.

Qualifications

• Excellent communication skills in writing and speaking.
• Familiarity with digital communication tools.
• Willingness to learn and grow in the role.

Responsibilities

• Engaging with customers through phone, email, and chat.
• Providing assistance with policy inquiries and claims.
• Collaborating with team members to resolve issues.

Skills

Excellent communication skills

Tech-savvy

Customer-oriented mindset

Ability to adapt to a fast-paced environment

Education

High school diploma or equivalent

College degree (preferred)

Tools

Digital communication tools

Social media platforms

Job description

Responsive recruiter

Company Overview

Cindy Shumaker - State Farm is a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as a Customer Service Specialist. If you’re a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description

As a Customer Service Specialist, you’ll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

Perks for Customer Service Specialists

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career advancement.
• Fun and inclusive work environment with team-building events.
• Emphasis on work-life balance.

Compensation: $45,000.00 - $60,000.00 per year

Cindy Shumaker State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.