Central Processing Supervisor — Team Lead

U.S. Department of Veterans Affairs; Oklahoma; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Holiday pay

Paid annual leave

Sick leave

Longevity pay

Job summary

The Service Oklahoma is seeking a Central Processing Specialist I to lead the Central Processing division, supervising staff and coordinating workflow across sections. This role focuses on staff management, training, scheduling, and performance feedback to ensure timely processing and customer service excellence.

Candidates should have a Bachelor's degree or equivalent experience, strong supervisory and communication skills, and the ability to manage multiple projects in a government office

Qualifications

• An Bachelor's Degree in any field, plus one (1) year of relevant experience
• OR five (5) years of relevant experience
• OR equivalent combination of education and experience.

Responsibilities

• Manage Central Processing Division and oversee workflow.
• Delegate tasks, monitor deadlines, and ensure timely completion.
• Provide informal and formal feedback to staff.
• Develop division goals aligned with agency objectives.
• Ensure optimal staffing levels and cross-training as needed.
• Maintain schedules, generate status reports, and coordinate with upper management.
• Back-up for absent employees and support team members.
• Develop and maintain training programs for all sections.
• Monitor systems for customer information entry and communications with vendors.

Skills

Supervisory experience

Time management

Communication skills

Microsoft Office proficiency

Attention to detail

Interpersonal skills

Independent work

Education

Bachelor's Degree in any field +1 year experience OR 5 years experience

Tools

Xerox printers

Postage machines

Job description

The Service Oklahoma is seeking a Central Processing Specialist I to lead the Central Processing division, supervising staff and coordinating workflow across sections. This role focuses on staff management, training, scheduling, and performance feedback to ensure timely processing and customer service excellence.

Candidates should have a Bachelor's degree or equivalent experience, strong supervisory and communication skills, and the ability to manage multiple projects in a government office