Central Processing Specialist I

U.S. Department of Veterans Affairs; Oklahoma; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Holiday pay

Paid annual leave

Sick leave

Longevity pay

Job summary

The Service Oklahoma is seeking a Central Processing Specialist I to lead the Central Processing division, supervising staff and coordinating workflow across sections. This role focuses on staff management, training, scheduling, and performance feedback to ensure timely processing and customer service excellence.

Candidates should have a Bachelor's degree or equivalent experience, strong supervisory and communication skills, and the ability to manage multiple projects in a government office

Qualifications

• An Bachelor's Degree in any field, plus one (1) year of relevant experience
• OR five (5) years of relevant experience
• OR equivalent combination of education and experience.

Responsibilities

• Manage Central Processing Division and oversee workflow.
• Delegate tasks, monitor deadlines, and ensure timely completion.
• Provide informal and formal feedback to staff.
• Develop division goals aligned with agency objectives.
• Ensure optimal staffing levels and cross-training as needed.
• Maintain schedules, generate status reports, and coordinate with upper management.
• Back-up for absent employees and support team members.
• Develop and maintain training programs for all sections.
• Monitor systems for customer information entry and communications with vendors.

Skills

Supervisory experience

Time management

Communication skills

Microsoft Office proficiency

Attention to detail

Interpersonal skills

Independent work

Education

Bachelor's Degree in any field +1 year experience OR 5 years experience

Tools

Xerox printers

Postage machines

Job description

Central Processing Specialist I

Agency: 640 SERVICE OKLAHOMA

Supervisory Organization: Admin Services - Central Processing

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $40,000.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

AGENCY SUMMARY

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

POSITION SUMMARY

The Central Processing Manager serves as the unit manager of Central Processing Supervisors that consist of a multi-disciplinary team of staff members who are assigned work within a specific Central Processing section and are also cross trained in other sections when the agency's needs require it.

POSITION RESPONSIBILITIES

• Responsible for the management of Central Processing Division.
• Manages, delegates, and directs workflow by assigning tasks to team members and ensures assigned work is completed in a timely manner.
• Provides informal and formal feedback.
• Assists in developing division goals to align with agency objectives.
• Ensures optimal staffing levels across sections to maximize efficiency and productivity.
• Manages schedules and deadlines effectively to achieve timely project completion and meet organizational goals.
• Provides status reports and various information to upper management.
• Serves as a back-up for employees who are out on leave or unavailable to perform assigned tasks.
• Provides support and guidance to team members in the division.
• Develops, implements, and maintains a training program and materials for all sections within the division.
• Monitors various systems utilized for entry of customer's information.
• Manages communication with third party vendors to ensure requirements are met to maintain maximum production while minimizing costs.
• Assists and coordinates activities required with frequent testing and upgrades of SOK processing systems.
• Monitors postage funds to ensure funds are available as needed and to avoid delay in mailings.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Modern office methods and procedures, including computer technology related to mail processing.
• Experience in Xerox printers and postage machines.
• Best practices in business office management.
• Supervisory skills including employee coaching, evaluation, and development.
• Strong computer skills including Microsoft Office suite.
• Exceptional attention to detail.
• Interpersonal communication skills to effectively solicit ideas and recommendations from employees to increase workflow and improve work productivity.
• Time management skills.
• Establish and maintain effective working relationships with others.
• Create and meet simultaneous timelines for multiple projects.
• Work independently.
• Communicate effectively orally and in writing.
• Maintain and account for state-owned inventory.
• Manage, coach and mentor others.
• Strong organizational and people management skills.

EDUCATION & EXPERIENCE

• An Bachelor's Degree in any field, plus one (1) year of relevant experience
• OR five (5) years of relevant experience
• OR equivalent combination of education and experience.

SPECIAL REQUIREMENTS

The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.

This position may require occasional travel. The employee must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local t