Assistant Manager, Central Processing Operations

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The NYC Department of Social Services is seeking a Principal Administrative Associate III to join the Office of Central Processing. Under general direction, you will supervise Operations Supervisors and manage large-scale projects across major programs such as Utilities, Rent Arrears, and OCSE, ensuring timely execution and staff coordination.

You will organize staff, interpret agency policies, oversee timekeeping and security, and coordinate with Job Centers and other agencies to ensure

Qualifications

• Bachelor’s degree with two years of progressively responsible clerical/administrative experience, one year supervisory.
• Associate degree with three years of experience including one year supervisory.
• High school diploma with four years of experience including one year supervisory.
• Education/experience equivalent with a one-year supervisory requirement; college credits may substitute for experience.

Responsibilities

• Supervise Operations Supervisors responsible for large scale projects in programs such as Utility, Rent Arrears, and OCSE.
• Organize work and assign staff to meet tight deadlines; train and reassign as needed.
• Assess staffing requirements and assist in hiring temporary/new staff; direct supervisory duties per project plan.
• Interpret and apply agency and department policies to ensure determinations comply with regulations.
• Oversee basic office management functions including timekeeping, security liaison, and site liaison.
• Ensure accurate processing of benefits and recoupment of overpayments.
• Act as liaison between OCP and Job Centers, Food Stamp Centers and other agencies.

Skills

Supervisory skills

Project coordination

Policy interpretation

Time management

Education

Baccalaureate degree plus two years progressive clerical/administrative experience with supervisory

Associate degree plus three years progressive clerical/administrative experience including one year supervisory

High school diploma plus four years experience including one year supervisory

Education/experience equivalent with supervisory requirement

Job description

The NYC Department of Social Services is seeking a Principal Administrative Associate III to join the Office of Central Processing. Under general direction, you will supervise Operations Supervisors and manage large-scale projects across major programs such as Utilities, Rent Arrears, and OCSE, ensuring timely execution and staff coordination.

You will organize staff, interpret agency policies, oversee timekeeping and security, and coordinate with Job Centers and other agencies to ensure