Central Dispatch Leader — Customer-Centric Ops

Smyrna Ready Mix, LLC; Abilene (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Medical, dental, vision insurance

Disability insurance

Life insurance

401k with weekly match

Paid holidays

PTO

Job summary

SRM Concrete is seeking a Central Dispatch professional in Abilene, TX to connect customers, drivers, and plants for on-time concrete deliveries. You will manage multiple orders, coordinate with plant managers, drivers, and sales teams, and uphold safety and service standards every day.

Ideal candidates excel at multitasking, communication, and leadership, with a passion for customer service and a collaborative, team-first attitude in a fast-paced office environment.

Qualifications

• Experience delivering high-level customer service in a fast-paced environment.
• Ability to coordinate with plants, drivers, and sales teams.
• Strong written and verbal communication with a teamwork mindset.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Skills

Multitasking

Customer service

Communication

Leadership

Teamwork

Problem solving

Safety awareness

Tools

Dispatch software

Microsoft Office

Job description

SRM Concrete is seeking a Central Dispatch professional in Abilene, TX to connect customers, drivers, and plants for on-time concrete deliveries. You will manage multiple orders, coordinate with plant managers, drivers, and sales teams, and uphold safety and service standards every day.

Ideal candidates excel at multitasking, communication, and leadership, with a passion for customer service and a collaborative, team-first attitude in a fast-paced office environment.