Center Sales Lead & Guest Experience Coach

European Wax Center/EWC Growth

Burlington (MA)

On-site

USD 26,000 - 32,000

Full time

10 days ago

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Benefits offered by this job

Medical, Dental + Vision insurance

401(k)

Life insurance

Paid parental leave

50% off retail products

Complimentary waxing services

Job summary

European Wax Center/EWC Growth is seeking an Assistant Manager (ACSM) in Burlington, MA to lead a fast-paced guest-focused team. You will coach front-of-house staff, manage scheduling, and help drive sales while ensuring a premier guest experience.

The role offers full-time hours, hourly pay, and strong earning potential with commissions and great benefits. You will partner with the Center Sales Director to uphold EWC Growth standards daily.

Qualifications

2+ years of leadership or management experience in retail, hospitality, beauty, or another fast-paced customer-facing environment.
Experience with POS and scheduling systems; Zenoti preferred.
Strong communication, coaching, and guest-service mindset.

Responsibilities

Lead and develop the Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and set them up for success from day one.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead coaching sessions and handle payroll-related tasks with accuracy.
Drive sales by educating guests on services and products; monitor KPIs.
Maintain center operations and cleanliness, ensuring a guest-ready environment.

Skills

Leadership

Guest service

Coaching

POS systems

Scheduling

Retail sales

Communication

Tools

Zenoti

Job description

The role offers full-time hours, hourly pay, and strong earning potential with commissions and great benefits. You will partner with the Center Sales Director to uphold EWC Growth standards daily.

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