Center Sales Director: Lead, Grow & Elevate Guest Experience

European Wax Center, Inc.; Vero Beach (FL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Base + Commission

Waxing services

Product discounts

401(k) plan

Paid time off

Parental leave

Medical Insurance

Disability Insurance

FSA & DC Benefits

Pre-Tax commuter benefits

Training & career path

Job summary

European Wax Center, Inc. - EWC Growth in the United States is seeking a Center Sales Director to lead a high-performing team and elevate the guest experience. You will own daily center performance, coach associates, and drive service and retail sales, while building local partnerships and ensuring top-tier guest interactions.

You will manage KPIs, budgets, and schedules in a luxury retail environment, with a focus on results, culture, and career development for your team.

Qualifications

• 3+ years in sales leadership or management in retail/beauty/spa.
• Exposure to luxury environment preferred.
• Proven track record of achieving sales and operational targets.
• Team leadership and talent development.
• Financial acumen, budget management, and schedule creation.
• Excellent verbal and written communication.
• Guest service and sales expertise.
• Proficiency in Microsoft Office and POS systems.
• Full-time, evenings & weekends availability.
• Strong English proficiency.
• Must lift up to 25 lbs and stand for extended periods.

Responsibilities

• Drive service sales, retail sales, Wax Passes, and future bookings.
• Own center KPIs, revenue goals, and performance metrics.
• Analyze results and turn insights into action.
• Grass-roots marketing: build local partnerships through events to add new guests.
• Coach associates on behaviors that drive stronger sales and guest experience.
• Execute local marketing and community engagement initiatives to grow the business.
• Set the standard for exceptional guest service across all interactions.
• Mentor staff to reinforce brand standards and customer connections.
• Oversee scheduling, payroll, deposits, and daily admin tasks.
• Ensure compliance with training, licensing, HR, and operations.

Skills

Sales leadership

Retail/Beauty industry

Guest service excellence

Team coaching & development

Budget management

Communication

English proficiency

POS systems proficiency

Microsoft Office

Tools

Microsoft Office

POS systems

Job description

European Wax Center, Inc. - EWC Growth in the United States is seeking a Center Sales Director to lead a high-performing team and elevate the guest experience. You will own daily center performance, coach associates, and drive service and retail sales, while building local partnerships and ensuring top-tier guest interactions.

You will manage KPIs, budgets, and schedules in a luxury retail environment, with a focus on results, culture, and career development for your team.