Assistant Center Sales Manager, Middlesex County

EWC Growth; Marlborough (MA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental + Vision insurance

401(k) plan

Life insurance

Paid parental leave

50% off retail products

Complimentary waxing services

Job summary

EWC Growth in Marlborough, MA is seeking a high-energy Assistant Manager (ACSM) to lead a front-of-house team and deliver an outstanding guest experience while driving sales and KPIs. You will partner with the Center Sales Director to coach staff, manage schedules, and maintain smooth operations across the center.

This full-time, hourly leadership role offers strong earning potential, comprehensive benefits, and room to grow within a fast-paced beauty/retail environment.

Qualifications

• 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
• Current Key Holder or emerging leader ready for the next step.
• Love coaching people and helping them win.
• Comfortable talking about sales, goals, and KPIs and motivating a team around them.

Responsibilities

• Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
• Onboard new team members and set them up for success from day one.
• Support scheduling, shift coverage, and day-to-day personnel management.
• Lead sessions and coaching conversations; monitor timesheets and payroll.

Skills

Leadership

Coaching

Sales mindset

POS systems

Scheduling

Tools

POS software

Zenoti

Scheduling software

Job description

The Opportunity

We're looking for a high-energy, people-first

Assistant Manager (ACSM)

We're looking for a high-energy, people-first Assistant Manager (ACSM) who knows how to create an incredible guest experience while motivating a team to perform at its best.

As a key member of our Center Leadership Team, you'll partner closely with the Center Sales Director to bring the EWC Growth culture to life every day. You'll coach and develop the front-of-house team, help drive sales and KPIs, keep center operations running smoothly, and make sure every guest leaves feeling confident, cared for, and excited to come back.

This is a full-time, hourly leadership position with strong earning potential, great benefits, and room to grow.

What You'll Own

Lead + Develop Your Team

• Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience
• Onboard new team members and set them up for success from day one
• Support scheduling, shift coverage, and day-to-day personnel management
• Co-lead Strut sessions and facilitate one-on-one coaching conversations
• Review employee timesheets and support accurate payroll processing
• Create a culture of accountability, energy, teamwork, and results

Drive Sales + Guest Loyalty

• Lead from the front by educating guests on Wax Passes, Services, and Products.
• Help the team achieve sales and performance goals through coaching and real-time feedback
• Support guest acquisition, retention, and retail sales initiatives
• Help develop and execute local store marketing efforts through grass-roots marketing opportunities.

Deliver an Exceptional Guest Experience

• Set the standard from check-in to check-out
• Process appointments, payments, refunds, and guest requests with confidence and professionalism
• Optimize the Reservation Book based on guest needs and Associate availability
• Monitor guest satisfaction and step in quickly to resolve concerns
• Make sure every interaction reflects the EWC Growth standard

Keep the Center Running Like a Business

• Support weekly and monthly retail and COGS inventory counts
• Complete weekly bank deposits and cash reconciliation
• Help oversee center cleanliness, safety, maintenance, and organization
• Keep the front desk, storage areas, and shared spaces guest-ready at all times
• Jump in wherever needed to keep the team and center performing at their best

Ready for Your Next Leadership Move?

If you're competitive, people-focused, sales-minded, and ready to grow your leadership career, we want to meet you.

Bring the energy. Develop the team. Create unforgettable guest experiences. And help us grow.

Requirements

You’ll Thrive Here If You...

• Have 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment
• Are a current Key Holder or emerging leader ready for your next step
• Love coaching people and helping them win
• Are comfortable talking about sales, goals, and KPIs — and know how to motivate a team around them
• Have experience with POS and computerized scheduling systems; Zenoti preferred.
• Communicate clearly, professionally, and confidently
• Stay organized and composed when things get busy
• Bring positive energy, strong judgment, and a solutions-first mindset
• Aren't afraid to roll up your sleeves and lead by example

Benefits

$19-$23/hour, based on experience, plus serious earning potential:

• Up to $6,000 in annual commission based on monthly sales targets
• Additional commission on Wax Pass sales
• Medical, Dental + Vision insurance
• 401(k) plan
• Life insurance
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.