Assistant Center Leader — Guest Experience & Sales

EWC Growth; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental + Vision insurance

401(k) plan

Life insurance

Paid parental leave

50% off retail products

Complimentary waxing services at any中心

Job summary

EWC Growth seeks a high-energy, people-first Assistant Manager (ACSM) to lead the front-of-house team, coach staff, and partner with the Center Sales Director to deliver outstanding guest experiences and hit KPIs.

This full-time, hourly leadership role offers strong earning potential, benefits, and room to grow as you oversee scheduling, payroll, inventory, and day-to-day operations to keep guests confident, cared for, and eager to return.

Qualifications

• 2+ years of leadership or management experience in retail, hospitality, beauty, fitness, or other fast-paced customer-facing environments.
• Current Key Holder or emerging leader ready for the next step.
• Love coaching people and helping them win.
• Comfortable discussing sales, goals, and KPIs—and how to motivate a team around them.
• Experience with POS and computerized scheduling systems; Zenoti preferred.
• Clear, professional, and confident communication; stay organized under pressure.

Responsibilities

• Lead, coach, and develop Guest Service Associates to deliver an exceptional guest experience.
• Onboard new team members and set them up for success from day one.
• Support scheduling, shift coverage, and day-to-day personnel management; monitor payroll processing.
• Co-lead Strut sessions and conduct one-on-one coaching conversations.
• Review timesheets and support accurate payroll processing.
• Create a culture of accountability, energy, teamwork, and results.
• Educate guests on Wax Passes, Services, and Products to drive sales and loyalty.
• Help the team achieve sales and performance goals through coaching and real-time feedback.
• Support guest acquisition, retention, and retail initiatives.
• Contribute to local store marketing efforts through grass-roots opportunities.

Skills

Leadership

Coaching

KPIs

POS experience

Scheduling

Payroll

Guest service

Tools

Zenoti

Job description

EWC Growth seeks a high-energy, people-first Assistant Manager (ACSM) to lead the front-of-house team, coach staff, and partner with the Center Sales Director to deliver outstanding guest experiences and hit KPIs.

This full-time, hourly leadership role offers strong earning potential, benefits, and room to grow as you oversee scheduling, payroll, inventory, and day-to-day operations to keep guests confident, cared for, and eager to return.