Center Sales Director: Growth & Guest Experience Leader

EWC Growth; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Base salary + commissions

Free waxing services

50% off skincare products

401(k)

Paid time off

Healthcare (medical, dental, vision)

Life and disability insurance

FSA/Dependent care

Pre-tax commuter benefits

Career pathing opportunities

Job summary

European Wax Center in New York is seeking a Center Sales Director to lead daily operations, coach a high-performing team, and drive guest satisfaction. You will oversee sales, staffing, and financial results while upholding service standards.

The role requires a proven sales leadership background in retail or luxury settings, with a focus on coaching, budgeting, and KPIs. This full-time position offers evenings/weekends availability and opportunities for professional growth.

Qualifications

• 3+ years in a sales leadership or management role in retail, beauty, or spa.
• Exposure to a luxury environment preferred.
• Proven track record of achieving sales and operational targets.
• Team leadership and talent development.
• Financial acumen, budget management, and scheduling.
• Excellent verbal and written communication and conflict resolution.
• Guest service and sales expertise.
• Proficiency in Microsoft Office and POS systems.
• Full-time with evening/weekend availability.
• Strong proficiency in English.
• Must lift up to 25 lbs and stand for extended periods.

Responsibilities

• Lead daily center operations and drive team performance.
• Coach, hire, train, and develop associates.
• Manage guest experience and handle escalations.
• Drive retail sales, Wax Passes, and service bookings.
• Monitor KPIs and center revenue; implement local marketing.
• Oversee labor budgets, schedules, payroll, and deposits.
• Maintain clean, safe, compliant center and inventory.

Skills

Sales leadership

Team development

Budget management

Coaching & feedback

Customer service

POS systems

English proficiency

Job description

European Wax Center in New York is seeking a Center Sales Director to lead daily operations, coach a high-performing team, and drive guest satisfaction. You will oversee sales, staffing, and financial results while upholding service standards.

The role requires a proven sales leadership background in retail or luxury settings, with a focus on coaching, budgeting, and KPIs. This full-time position offers evenings/weekends availability and opportunities for professional growth.