Center Operations & Programs Lead

the USO; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off including donor

401k match

Education reimbursement

Job summary

The USO is seeking a Center Operations Specialist at our Orlando location to manage day-to-day center operations, deliver excellent customer service, and guide volunteer programs and activities for service members and families.

You will help maintain facilities, supervise vendors, manage inventory and budgets, and generate reports for operations and programs. The role supports mission delivery at multiple USO centers with local community engagement.

Qualifications

• High School Diploma or equivalent 2 years work experience in event management marketing retail customer service recreation facility or related role
• Relevant experience in a non profit military multicultural and/or global organization preferred
• Strong interpersonal customer service and problem solving skills
• Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalism
• Proficiency using computers and electronics equipment
• Working knowledge of various software applications and programs including but not limited to Microsoft Office Suite
• General knowledge of various software applications and programs including but not limited to volunteer management software and social media platforms
• Experience with Digital Cheetah preferred
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
• Ability to handle confidential information with tact and poise
• Demonstrated ability to show initiative self motivation and attention to detail with the ability to manage multiple projects with competing priorities
• Ability to quickly and easily adapt to changing organizational needs
• Ability to achieve desired results while working collaboratively in a team environment
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures business/accounting functions including project management and budget reconciliation
• Willingness and ability to work non standard hours as needed
• General knowledge of military community preferred
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security/credit and/or background screening SOFA status valid drivers license
• Ability to obtain and maintain a valid United States passport and valid foreign drivers license in applicable locations/regions
• Must be a strong advocate of the USO mission

Responsibilities

• Execute day to day Center operational procedures ensuring a cost effective safe welcoming and clean environment
• Monitor and maintain facilities and equipment so that they are well maintained and ready to use
• Enforce sanitary and food handling guidelines and regulations
• Engage and interact with Center visitors and serve as a subject matter expert about its amenities tours classes programs and services; troubleshoot to resolve issues
• May direct and manage vendors
• Help to maintain Center operations within budget
• Monitor and maintain and accurately report on inventory and handle cash
• Provide data for financial operational and statistical reports as requested
• Provide ad hoc reports as required
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting easy rotation and follow on
• As directed by Center Operations Manager or other leaders help to plan and oversee and lead the execution of operational areas which may include programs logistics inventory management budget social media and database management
• Assist with operations and programs communications and awareness
• Compile and prepare announcements stories and photos for social media local media representatives and website publications ensuring that content conforms to USO media guidelines
• Deliver or assist in managing the planning and evaluation of new and existing USO programs activities and events on and off US military installations including coordinating all functions materials and assets to ensure that these programs activities and events are effective and run efficiently
• Assist Center Operations Manager or higher level colleagues in reviewing USO programs and service needs within assigned area including helping to research and recommend new programs and services
• Implement any resulting program event or activity changes
• With key internal and external stakeholders assist in developing improving and maintaining working relationships with the US Military local community leaders partners and donors and media representatives to enhance awareness and generate support of the USO mission and to support successful program delivery
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers materials and supplies are available for all programs events and activities
• Serve as a programs resource to colleagues and oversee volunteer participation
• Communicate key information to volunteers including shift openings policy changes development opportunities etc
• Maintain and generate reports from the volunteer database related to hours worked applications in process/received etc
• Direct prospective volunteers through the application process
• Help coordinate on the job training for volunteers
• Implement volunteer recognition events and run reports eg award milestone/birthdays etc
• Communicate volunteer improvement suggestions to USO colleagues
• Submit Volunteer of the Quarter nominations
• May be required to operate a USO or personal motor vehicle
• Other duties as assigned including backfilling for Center Operations Manager or other positions as directed by senior leaders

Skills

Interpersonal skills

Customer service

Problem solving

MS Office

Volunteer management software

Digital Cheetah

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

The USO is seeking a Center Operations Specialist at our Orlando location to manage day-to-day center operations, deliver excellent customer service, and guide volunteer programs and activities for service members and families.

You will help maintain facilities, supervise vendors, manage inventory and budgets, and generate reports for operations and programs. The role supports mission delivery at multiple USO centers with local community engagement.