Center Operations Leader: Drive Programs & Events

the USO; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The USO in Jacksonville, FL is seeking a Center Operations Manager to oversee one or more centers, ensuring visitor readiness, safety, cleanliness, and an engaging guest experience while coordinating programs, events, and activities. You will manage staff and volunteers, monitor budgets, develop and improve services, and partner with local leaders, vendors, and sponsors to extend the USO mission.

A High School Diploma is required; a Bachelor's degree is preferred, with 5 years in operations or

Qualifications

• High School Diploma or equivalent.
• Bachelor's degree preferred.
• 5 years work experience in a business operations role, event management or marketing, including 1 year in a supervisory capacity.
• Experience in nonprofit, military, multicultural, or global organization preferred.
• Demonstrated ability to lead high performing teams.
• Ability to collaborate effectively in a team environment.
• Proficiency using computers and electronics equipment.
• Working knowledge of Microsoft Office Suite.
• Knowledge of volunteer management software and social media platforms.
• Experience with Digital Cheetah preferred.
• Fluency in English.
• Ability to speak/read/write in host country language preferred.
• Strong interpersonal, customer service and problem solving skills.
• Ability to interact with USO Leadership and diverse audiences with integrity and professionalism.
• Ability to handle confidential information with tact and poise.
• Basic math and cash donation handling and reporting procedures.

Responsibilities

• Provide visitor and guest center that is effective, inviting, safe, clean, and ready for use.
• Ensure equipment is clean and well functioning and enforce sanitary guidelines and food handling regulations.
• Lead the planning, quality, and delivery of programs on and off US military installations.
• Deliver services, equipment and events within budget limits.
• Identify and implement operational and program improvements that meet USO standards of excellence.
• Coach and mentor USO Center staff and oversee volunteers scheduling, activities, recruitment, training and recognition.
• Develop, improve and maintain working relationships with USO vendors and local contractors.
• Create, maintain, communicate, and enforce SOPs and the Emergency Preparedness Plan (EPP).
• Prepare reports including financial, operational, and statistical; maintain records for local procedures.
• Communicate with internal and external stakeholders about center operations; publish announcements and photos.

Skills

Leadership

Supervisory experience

Budgeting

Event planning

Communication

Problem solving

Customer service

Team collaboration

Fluency in English

Interpersonal skills

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Volunteer management software

Social media platforms

Digital Cheetah

Job description

The USO in Jacksonville, FL is seeking a Center Operations Manager to oversee one or more centers, ensuring visitor readiness, safety, cleanliness, and an engaging guest experience while coordinating programs, events, and activities. You will manage staff and volunteers, monitor budgets, develop and improve services, and partner with local leaders, vendors, and sponsors to extend the USO mission.

A High School Diploma is required; a Bachelor's degree is preferred, with 5 years in operations or