Center Operations Lead

the USO; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The USO in Houston seeks a Center Operations Specialist to manage day-to-day operations at one or more USO Centers, delivering high-quality customer service and maintaining a safe, inviting environment for service members and their families.

You will help design and deliver programs and activities, oversee volunteers, and ensure operations stay within budget while coordinating with leadership and external partners to maximize impact in the local community.

Qualifications

• High School Diploma or equivalent; 2 years related experience
• Experience in nonprofit, military, multicultural or global org preferred
• Strong interpersonal, customer service, and problem-solving skills
• Able to interact with USO leadership and the public with integrity
• Proficiency with computers and electronics; MS Office
• Experience with volunteer management software and social media platforms
• Willingness to work non-standard hours
• Ability to obtain and maintain credentials to access USO centers

Responsibilities

• Execute day-to-day Center operations to ensure a safe, welcoming, and clean environment
• Monitor facilities and equipment for readiness
• Enforce sanitary and food handling guidelines
• Engage with Center visitors and explain amenities, tours, classes, programs and services
• May direct and manage vendors; assist with budget and reporting
• Coordinate with volunteers and manage shift openings, training and recognition
• Create and maintain SOPs for local procedures and activities
• Plan, oversee, and evaluate programs, events and outreach activities
• Prepare announcements and photos for social media and media outlets
• Develop and maintain relationships with military community, partners and donors

Skills

Interpersonal skills

Customer service

Problem solving

Adaptability

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Digital Cheetah

Job description

The USO in Houston seeks a Center Operations Specialist to manage day-to-day operations at one or more USO Centers, delivering high-quality customer service and maintaining a safe, inviting environment for service members and their families.

You will help design and deliver programs and activities, oversee volunteers, and ensure operations stay within budget while coordinating with leadership and external partners to maximize impact in the local community.