Center Operations Leader - Patient Care & Experience

Concentra, Inc; Knoxville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) Matching

Medical, Vision, & Dental Plans

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Life & Disability Insurance

Job summary

Concentra in Knoxville, TN is seeking a Practice Manager to lead center operations and deliver exceptional patient care. You will supervise staff, coordinate clinical workflows, and partner with clinicians to drive quality outcomes.

The role emphasizes patient experience, efficiency, adherence to HIPAA, and achievement of center metrics. Strong leadership, communication, and organizational skills are essential.

Qualifications

• Bachelor's degree preferred.
• 3+ years of leadership or operations management experience.
• Prior healthcare and/or customer service experience preferred.

Responsibilities

• Lead center operations to ensure timely, high-quality patient care.
• Coordinate scheduling with clinicians and staff.
• Monitor key metrics like NPER and TAT.
• Develop staff through recruitment, onboarding, and training.
• Ensure compliance with state regulations and HIPAA/privacy.
• Foster teamwork and a professional work environment.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Oral and Written Communication

HIPAA Knowledge

Teamwork

Education

Bachelor's degree preferred

Some college courses or equivalent

Tools

MS Word

Excel

Job description

Concentra in Knoxville, TN is seeking a Practice Manager to lead center operations and deliver exceptional patient care. You will supervise staff, coordinate clinical workflows, and partner with clinicians to drive quality outcomes.

The role emphasizes patient experience, efficiency, adherence to HIPAA, and achievement of center metrics. Strong leadership, communication, and organizational skills are essential.