Clinic Operations Leader | Patient Experience Focus

Concentra, Inc; Durham (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Health plans

PTO & leave

Job summary

Concentra, Inc. in Durham, NC is seeking a Clinic Manager to lead center operations and patient care. You will supervise staff, optimize workflow, monitor quality metrics, and ensure excellent service delivery in a fast-paced medical center.

The role emphasizes leadership, compliance with regulations, staff development, and collaboration with clinicians to achieve outstanding patient experiences and business results.

Qualifications

• Bachelor's degree preferred or equivalent education/experience.
• Experience leading teams in a healthcare/clinical setting is advantageous.
• Strong customer service orientation and ability to manage multiple tasks.

Responsibilities

• Spends 80% of time facilitating patient experience and ensuring service excellence.
• Collaborate with clinicians to support patient care needs.
• Lead and develop center staff to promote teamwork and quality outcomes.
• Monitor key operations metrics and drive improvements in patient flow and turnaround times.
• Ensure compliance with state regulations and facility standards.
• Coordinate scheduling and communication for Center Leadership Team meetings.

Skills

Leadership

Customer service

Communication

Multitasking

Word & Excel

Education

Bachelor's degree preferred

Some college courses or equivalent

Tools

Word

Excel

Job description

Concentra, Inc. in Durham, NC is seeking a Clinic Manager to lead center operations and patient care. You will supervise staff, optimize workflow, monitor quality metrics, and ensure excellent service delivery in a fast-paced medical center.

The role emphasizes leadership, compliance with regulations, staff development, and collaboration with clinicians to achieve outstanding patient experiences and business results.