Center Operations Lead, Primary Care

Humana, Inc.; Kissimmee (FL); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental and vision benefits

401(k) retirement plan

Paid time off

Life insurance

Job summary

Humana, Inc. is seeking a Manager of Clinic/Center Administration to oversee operations at senior primary care centers.

The Center Administrator leads staffing, financial management, and patient satisfaction initiatives while collaborating with clinicians to meet quality and value-based care goals. The role requires on-site leadership, 5+ years in multi-physician settings, and proficiency with EMR/HIM systems.

Qualifications

• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience with full-risk Value-Based Care (VBC) understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMR) or Health Information Management (HIM) systems and knowledge of various software tools.

Responsibilities

• Lead and develop Medical Assistant and Front Office teams to achieve performance, service, and operational goals.
• Manage staffing, scheduling, onboarding, training, and team accountability.
• Ensure compliance with regulatory, safety, and clinic standards (OSHA, MSDS, state, and federal requirements).
• Oversee clinic operations, financial performance, and patient satisfaction metrics.
• Coordinate administrative processes, including credentialing, provider onboarding, and expense management.

Skills

Operational leadership

Staffing & mentoring

Healthcare administration

Regulatory compliance

EMR/HIM systems knowledge

Interpersonal skills

Education

Bachelor's degree in Business Administration / Healthcare Administration

Tools

EMR/HIM software

Job description

Humana, Inc. is seeking a Manager of Clinic/Center Administration to oversee operations at senior primary care centers.

The Center Administrator leads staffing, financial management, and patient satisfaction initiatives while collaborating with clinicians to meet quality and value-based care goals. The role requires on-site leadership, 5+ years in multi-physician settings, and proficiency with EMR/HIM systems.