Center Operations Lead: Patient Experience

Concentra; Gardena (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Concentra in Gardena, CA invites an experienced Center Operations Director to lead all center support staff and daily facility operations, ensuring top-tier patient care and service delivery.

You will coordinate scheduling, improve patient flow, oversee staff development, and partner with clinical leadership to drive outcomes, quality, safety, and patient satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree preferred; relevant leadership/operations background welcomed.
• Some college courses from an accredited college or university or equivalent education and experience accepted.
• Three or more years of work leadership or operations management experience preferred in healthcare or customer service.

Responsibilities

• Spends 80% of time on patient facilitation and service delivery.
• Collaborate with clinicians to drive optimal clinical outcomes and case closure.
• Support staff competency across patient care needs.
• Foster a professional, collaborative environment emphasizing teamwork and patient safety.
• Manage operations metrics and report on key indicators like Turn Around Time and Patient Experience.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Education

Bachelor's degree preferred

Some college courses or equivalent

Job description

Concentra in Gardena, CA invites an experienced Center Operations Director to lead all center support staff and daily facility operations, ensuring top-tier patient care and service delivery.

You will coordinate scheduling, improve patient flow, oversee staff development, and partner with clinical leadership to drive outcomes, quality, safety, and patient satisfaction in a fast-paced environment.