Center Operations & Guest Experience Leader

Lucky Strike Entertainment; Greenville (SC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Wellness resources

401(k) retirement plan

Employee stock purchase program

Employee assistance program

Paid vacation

Paid sick leave

Paid holidays

Discounts: Bowling

Discounts: Waterpark

Discounts: Retail

Discounts: Event tickets

Job summary

Lucky Strike Entertainment in Greenville is seeking a General Manager to own the guest experience, the team, the financials, and the culture of the center, leading from the floor and building a place guests are eager to revisit.

You will lead bowling, arcade, food & beverage, bar, and events, driving sales through guest engagement and events, while developing high-performing teams with accountability and hospitality at the core.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service restaurant).
• A proven record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• A track record of building and developing leadership teams from the ground up.
• A visible, floor-first leadership presence, especially during peak periods.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives.
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality.
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times.

Skills

Leadership experience

Sales growth

P&L fluency

Team development

Floor-first leadership

Flexible schedule

Job description

Lucky Strike Entertainment in Greenville is seeking a General Manager to own the guest experience, the team, the financials, and the culture of the center, leading from the floor and building a place guests are eager to revisit.

You will lead bowling, arcade, food & beverage, bar, and events, driving sales through guest engagement and events, while developing high-performing teams with accountability and hospitality at the core.