Center Operations & Guest Experience Lead

Camelot Care Centers; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Camelot Care Centers is seeking an experienced Receptionist in New York City to enhance customer engagement and manage operational performance. The ideal candidate will have over 3 years of experience in customer service and leadership within sales environments, and will be responsible for staffing, financial analyses, and executing marketing campaigns. This role offers opportunities for professional growth, training, and performance-based bonuses. Applicants are encouraged if they possess a Bachelor's degree or equivalent experience.

Qualifications

• 3+ years of experience in receptionist/customer service/retail/store management.
• Minimum of 2+ years of leadership experience in a customer-facing sales setting.

Responsibilities

• Drive financial performance and productivity for all operational aspects of the center.
• Effectively analyze and reconcile monthly P&L statements.
• Hire outstanding talent to ensure the center is fully staffed.
• Manage labor and approve work schedules.
• Process payroll ensuring accuracy.
• Execute marketing brand campaigns and local marketing activities.

Skills

Customer service

Leadership

Data analysis

Marketing execution

Education

Bachelor's degree

Job description

Camelot Care Centers is seeking an experienced Receptionist in New York City to enhance customer engagement and manage operational performance. The ideal candidate will have over 3 years of experience in customer service and leadership within sales environments, and will be responsible for staffing, financial analyses, and executing marketing campaigns. This role offers opportunities for professional growth, training, and performance-based bonuses. Applicants are encouraged if they possess a Bachelor's degree or equivalent experience.